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          Find a Location

          Planet Fitness has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Planet Fitness

              2672 Peters Creek Pkwy Ste B Winston Salem, NC 27127-5655

            • Planet Fitness

              1116 Eastchester Dr Ste 123 High Point, NC 27265-3100

            • Planet Fitness

              4640 W Market St Ste 101 Greensboro, NC 27407-1285

            • Planet Fitness

              1560 E Dixie Dr Asheboro, NC 27203-8805

            • Planet Fitness

              2226 Golden Gate Dr Greensboro, NC 27405-4302

            Business ProfilePlanet Fitness

            Fitness Center
            Multi Location Business

            Contact Information

            2672 Peters Creek Pkwy Ste B

            Winston Salem, NC 27127-5655

            Visit Website
            (336) 788-5777

            Customer Reviews

            1.25/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Planet Fitness has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Planet Fitness

                2672 Peters Creek Pkwy Ste B Winston Salem, NC 27127-5655

              • Planet Fitness

                1116 Eastchester Dr Ste 123 High Point, NC 27265-3100

              • Planet Fitness

                4640 W Market St Ste 101 Greensboro, NC 27407-1285

              • Planet Fitness

                1560 E Dixie Dr Asheboro, NC 27203-8805

              • Planet Fitness

                2226 Golden Gate Dr Greensboro, NC 27405-4302

              Location of This Business
              2672 Peters Creek Pkwy Ste B, Winston Salem, NC 27127-5655
              BBB File Opened:
              6/8/2004
              Years in Business:
              14
              Business Started:
              2/4/2010
              Date of New Ownership:
              10/10/2019
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • National Fitness Partners
              Business Management
              • Mr. Zac Kennedy, Owner
              • Morgan Pratt, Director of Operations
              • Mr. Andrew Watkins, Controller
              Contact Information

              Principal

              • Mr. Zac Kennedy, Owner
              • Morgan Pratt, Director of Operations

              Customer Contact

              • Morgan Pratt, Director of Operations
              • Mr. Andrew Watkins, Controller
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Need to get in shape? BBB has tips for joining a gym

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/22/2024

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              Planet fitness continues to purposely charge my account causing it to overdraft over and over up and I was told by a representative that they are going to charge it up to 6 times in a row to collect fees when the first attempt did not go through meaning the funds were already insufficient. I have contacted them to ask can I shift my payment to 8 days later and they refuse to provide me with an answer but continue to charge me. I asked to cancel my membership but they require me to do it in person which is inconvenient because I am relocating to another city. I have also attempted to change my method of payment to fulfill the payment requirement but they require me to email them, wait for a response, make the adjustment then pay them which is allowing them to continue to charge and overdraft my account.
              Read More
              Read 10 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tammy B

              07/01/2024

              HANDS DOWN THE WORST CUSTOMER SERVICE!!!!! I am aware of their extreme cancellation policies, but that is not even where my complaint lies. It is with the personnel and how they handle disputes or upset customer regarding their cancellation policies. Judgement free, I think not!! Condescending at it's best.******** Creek Location

              Planet Fitness Response

              07/08/2024

              Good afternoon!,This account has an outstanding balance preventing cancellation as policy requires an account to be in good standing. After review, the membership is cancelled. The balance will remain on the inactive membership and may cause issues if a membership is sought out in the future.
              Read 7 More Customer Reviews

              Local BBB

              BBB® of Central and Northwest North Carolina

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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