ComplaintsforDynasty Furniture & Accessories

• Initial Complaint

  12/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've reached out to Dynasty Furniture TWICE regarding this issue. One thing I refuse to do is keep reaching out to them trying to get this issue resolved when they have constantly told me they would "call me back" and NEVER do. In March of this year, 2023, I purchased a grey sectional sofa from Dynasty. I looked through my email to see if they sent me a receipt but all I have is the initial transaction through *********** ******* (which I'll attach with this complaint). The sectional was holding up well until a month or so ago when I realized the cushions were starting to sink in. Now ... This sectional was BRAND NEW when I purchased it in March. It's only December. It hasn't even been a full year and the cushions are already giving me trouble. I reached out to Dynasty on November 27th and spoke with Deidra (whom is the owner). She advised me to text her pics of the cushions and she would call me back. She never called back. At that point, I called Dynasty again on November 29th and spoke with Kipp. Kipped printed out my info and said he would reach out to me in a day or so. It's TWO WEEKS LATER and I haven't heard a peep from anyone at Dynasty! This is crazy! I've purchased MANY sectionals from them over the past couple of years so this should NEVER be an issue. Especially for a returning, loyal customer. Again, my sectional shouldn't be having these issues anyway. Especially since it's not even been a full year since I've had it. This issue needs to be fixed and this seems to be the only way to possibly get a response from them because again, I refuse to keep calling! Initially, it was just the chaise lounge cushion that needed to be replaced but the others are starting to go flat too so it's best to replace them ALL so I won't have anymore issues. Either they refund me some of my money or get these cushions replaced!

  Business response

  12/29/2023

  To....BBB

  First of all......i apologize for not responding to the first notice.......i never received it! This is the first i have heard concerning this "issue". I am familiar with ******* we have replaced several cushions for her  in the past......from sectionals from a different company. Her replacement cushion for the chaise lounge on this sectional is on order. We havent been as communicative as we normally are the past 36 years because we had 3 employees pass away in the last year, the last one passed in September and literally Kip and i have been running the entire operation by ourselves. Its been hard to keep up. I did get the cushion ordered.....i just havent called to update her that they are behind......the cushion will be in January. The furniture manufacturers reopen January 2nd. 

  Thank you,

  Deidra ********

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