Business ProfileforHawthorne Inn & Conference Center

I am writing to express my disappointment with the rate that I was charged during my stay at the Hawthorne Inn & Conference Center on October 19, 2023. Upon my arrival at the hotel on October 19, 2023 for check-in, myself and others were told by someone who identified himself as the General Manager that he could not honor the rate on my reservation. He requested “paper work”, I asked what paper work. He never told me what paper work he needed, he said I had to be on state business, which is contrary to the requirements stated on the website. I am familiar with the conditions for special rates because I use them frequently. When using a special rate, the conditions for that rate are spelled out on the website. When I made my reservation, the condition stated on your website was “Proof of eligibility required upon check-in (Valid ID)” (see enclosure). I had my valid ID, but he was not interested in seeing it. As of this writing, the requirement on the website for the state rate remains the same as it was when I made my reservation. I am requesting a refund in the amount of $293.80, the difference between the amount I paid ($527.71) and the amount I was quoted ($233.91) (see enclosure). I acted in accordance with the requirements found on the website. If there was an error, it was not mine. I believe the amount on my reservation was not honored because of the **** homecoming and hotels charge higher rates.