Business ProfileforMedCost, LLC

In Nov 2023 I attempted to use my Medcost vision plan insurance at fox eye care for an annual exam, contact lenses fitting and contact lenses purchase. My insurance was denied because they said Medcost never paid out the claim from June 2022 which I had never heard. I had to pay $558 out of pocket on November 28 2023 and was told to file the claim myself. Medcost said the provider filed the claim incorrectly and thats why it wasnt paid out previously. The provider disputes that assertion and showed me two documents of when they attempted to file and refile the June 2022 claim. After the claim was resubmitted, instead of paying the provider directly for the entire June 2022 claim, Medcost paid me partially for that they owed ************ and I was told to pay the provider. That amount was still not what the provider said was owed by Medcost and said they would try to work again to find out what the problem was and refused to have me write a check to them for what Medcost paid me to reimburse them from June 2022. In addition Medcost reimbursed me significantly less than what my coverage was for the Nov 28 2023 claim from ************ services. I was paid $188 by Medcost for a $558 bill. I called multiple times and chatted online but received no answer other than a standard I received the maximum. When I explained that my contact lense reimbursement was $200 alone, not including reimbursement for the exam or fitting, no one could explain why my reimbursement check was only $188. Finally, I was told from a team leader on January 4, 2024 that they understood my concern and were going to resubmit for review which would take 7-10 business days. That time period has expired and there is no documentation on my online account of a review or what is currently happening. Please assist with my reimbursement concerns as I dont feel like Im being heard by Medcost customer service.