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Complaint Details
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Initial Complaint
03/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I hired this company for the first time in February 2021, I had a brand new water heater installed by someone else and called Bodenheimer when the water stopped warming. Bodenheimer informed me that the heating element was “outdated” and needed replacement. I spent one week with no hot water waiting for the part to arrive, after the part arrived it was installed and I was told that the part was warranted. A few months later the heating element malfunctioned again, it was replaced and I paid. A few months afterwards the heating element malfunctioned again- this time I was charged for a new heating element (which is under warranty) and labor- I have paid over $1,000 for labor for a part that I was led to believe was NEW and under warranty. I am a disabled veteran with a limited income and I believe that this company has taken advantage of me. I believe that faulty parts were deliberately installed to cause me to pay labor costs. This company has charged me over $200 this time for a part that I was told is under warranty. I have no problem paying for the plumbers labor, but should not be charged for the part. I feel that I have been targeted for whatever reasons by this company.Business response
04/19/2022
We credited back the invoice for the last trip out changing the gas valve and sent them a copy of an invoice with a zero balance. I talked with Mr. ****** and he was good with that. I have never been able to talk to Mrs. ******. I told Mr ****** before that we could not warrant because we did not supply. The warranty is with the person they bought the house from. Either way we credited back despite the false claims of taking advantage of her. Please let us know if you have any questions.
Thank you.
Travis T********
Service Manager
Bodenheimer Plumbing Services.
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Contact Information
2860 Ridgewood Park Dr
Winston Salem, NC 27107-4581
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.