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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Oct 11, 2022 I was told by European Wax Center I would be getting a refund of $760. I never received this refund. Two days ago I went into EWC to purchase some items and to check on my refund. I was told I would be contacted by management for an answer. I was notified that I would not be getting a refund, but instead I could have a store credit. This is not what I was told on October 11, and today they called me back to tell me that the old manager was no longer there, therefore the refund was no longer valid. I do not agree with this. I never signed any paperwork about a refund policy and every step I’ve taken they want to act like I am not entitled to what I was told I was getting. The mistake was made by the company and I am having to pay for it. $760 is a lot of money and I would like my refund that I am entitled to and was told I was getting.Customer response
08/22/2023
I have not heard from the business in response to my complaint.Initial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I’ve reached out about them charging my debit card $141 on Sept 30th. I canceled my membership around august 30th after my credit card (the one I consented to put on file) was charged and was declined so I called to cancel. They never reached back out and this month my Debit card was charged which I never gave to put on file. I also never consented to be charged monthly nor was I updated about being charged. I’ve reached out multiple times to which I have gotten not a single call or email back about. I would like my debit card refunded since that was never to be put on file to start with and I would like written authorization that I won’t be charged anything again.Business response
11/09/2022
Ms N***,
I am writing to let you know that we have resolved the dispute, ID ********. The manager of our Winston location was on vacation when she contacted us, therefore the response time was longer than it should have been.
We contacted ******** **** to apologize for the inconvenience. The package has been cancelled and a refund of $141.75 has been submitted.
I emailed ******* a copy of the receipt as well as sent a follow up email confirming that she would receive no additional charges.
Please let me know if there is anything else we need to do to resolve this matter.
Stay Confident,
CHRISTIE M*****
FRANCHISEE
919 816 7474 mobile
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