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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
7/17/23 - Bought a new ******* *** ******* box, paid 273.25. 7/19/23 - Received damaged box. 7/19 or 20 - Contacted seller through their website telling them box arrived used and damaged with a bent coaxial port. 7/20/23 - Contacted seller through Amazon Pay requesting refund for damaged item. 7/26/23 - I received an email telling me that I did not package the item the same way I received it (not true, I used the exact same packaging) and the coaxial cable punctured through the box and got damaged. So they would not be refunding my money. 7/27/23 - 6: 36 a.m. I emailed back sending pictures of the damaged unit I received including the bent coaxial cable port, and also all the scratches on the unit showing it was not new. 7/27/23 - 6:08 p.m. I emailed again asking if they were going to respond to me. They refused to answer me and I have not gotten my refund. I paid for a new unit, but I received a used and damaged unit. They are trying to turn things around and blame me for the damaged unit. Fortunately I took several pictures of the unit as I received it and am including those pictures. I am also including copies of the emails. They are trying to steal my money. I want my full refund of 273.25.Customer response
08/14/2023
I have not heard from the business in response to my complaint. On 8/14/23 I received an email telling me they were going to open a case and that I would "probably" get a refund. On 8/11/23 I send another email telling them that I want my full refund now. They did not respond. I am angry and hope my complaint gets posted because others need to know about this company.
Business response
09/11/2023
Hi, we apologize for the inconvenience this has caused you. We have already issued a full refund. Originally, when we recorded it, our system did not save the notes from when you authorized the return with our staff, which caused all of the confusion. Again, we apologize for this. Thanks for contacting us. If there is anything else I can help you with, feel free to email me directly at ***************************. Thanks, Andy.Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a remote and it doesn’t work. The website says you can contact them and that if it doesn’t work a refund is guarantee. My remote doesn’t work. I have left several messages, emails, texts, and tried using their chat on the website. I have never received assistance or communication in regard to the remote not working or the request for a return/refund. The only communication I received was verifying I got the correct remote for the tv. I told them it didn’t work and I wanted a refund. I have not had any phone calls/messages, texts, or emails returned. I would like the refund which is guaranteed by the company even though they’re not responding. After I told them I that was contacting the bbb they decided to finally respond but aren’t understanding I don’t have an order number and aren’t providing me with it.Business response
03/09/2023
Hi, we apologize about the miscommunication. I have found your order and have issued a refund. Again, we apologize for the inconvenience. Thank you.Customer response
03/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Even though the business has finally issued a refund, it should NOT take me filing a complaint with the bbb to get a response. Over the course of a month I reached out over 10 times using various methods and they never made it a priority to respond or acknowledge the countless messages. Yet, when I told them I filed a bbb claim they reached out numerous times that day. Definitely not a way to do business and will not be recommending them to anyone for any reason. Instead, I’d recommend they stay away.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.