ComplaintsforAqua Pure Solutions, LLC
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Complaint Details
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Initial Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Very upset with this company. Just moved to the area and then came out and tested our water. Stayed for over two hours. Was promised a $100.00 ****** gift card for our trouble and have never received it. What a scam. Waisted my time, because I did not want to spend $$$$ on their system I get scammed.Business response
08/11/2022
We are truly sorry for this entire experience. For your time wasted and how you feel. That water tech does not represent what our company stands for or how we conduct business. We also apologize for the misunderstanding with the gift card. We have sent that gift card to you today. Again, our sincerest apologies to your family. Thank you.Customer response
08/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. They reached out to us directly and we are pleased with the resolution.
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Contact Information
1400 Millgate Dr Ste B
Winston Salem, NC 27103-1338
Business hours
Today,Closed
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 7:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.