Reviews

This profile includes reviews for Bryant Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bryant Real Estate

  1001 Lumina Ave N Wrightsville Beach, NC 28480-1109

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  Bryant Real Estate

  1401 N. Lake Park Blvd Carolina Beach, NC 28428

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  Bryant Real Estate

  PO Box 899 Wrightsville Beach, NC 28480

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  Bryant Real Estate

  501 N College Rd Wilmington, NC 28405-3521

Review Details

• Review fromJ. M.

  Date: 02/15/2025

  1 star

  J. M.

  Date: 02/15/2025

  Rented a home from them only to be told AFTER I signed the contract that there was a $250 pet fee per dog. When I asked to cancel (2 days after making the reservation), they said I could BUT I would owe a $350 cancellation fee. This was 9 months before the reservation date. This company couldn't care less about customer service. Buyer beware!

  Bryant Real Estate

  Date: 02/17/2025

  We appreciate the time to provide your feedback. We hate to hear we were not able to provide the customer service you desired. A pet fee does not populate on every reservation as most reservations do not have pets. We must request this information from the guest on the rental contract. The rental contract does state in Section 16 PETS: that a $250 pet fee per pet would apply. 16. PETS: Most of our properties DO NOT permit pets in or on the premises. Pet sitting and/or pet visitors are not permitted at the property for any reason if the residence does not accept pets. A few rental units will allow one or two mature, housebroken dogs with payment of a $250 plus tax non-refundable Pet Fee per pet. These properties are designated in the units description. NO CATS ALLOWED. You must disclose the pet when making your reservation. If a pet fee was paid and the pet is no longer coming on vacation, Agent must be made aware at least 24 hours before the scheduled arrival date for tenant to be eligible to receive a refund of this fee. Fees will not be refunded on or after the scheduled arrival date. Bryant may perform pet inspections without notifying tenant if unauthorized pet(s) are suspected. If a pet is discovered at a "No Pet" property, or without advance notice at a "Pet Allowed" property, there will be a $400 plus tax charge per pet. The pet must be removed, and your occupancy may be cancelled with no refund given. Any damage or excess cleaning required due to pet hair, odor, waste removal, etc. will be charged to your rental account and credit card on file. Tenant agrees to provide vet records indicating that pet(s) are routinely treated for fleas upon request and agrees to compensate Bryant Real Estate on behalf of the owner for pest control treatment of the premises if records cannot be produced or should an unauthorized pet be brought into a No Pet property. Bryant will provide a receipt for professional treatment service. All emotional support animals and service animals must be disclosed at the time of booking to allow Agent to collect records and documentation to support the request in accordance with all state and federal laws.We also again, on the pet waiver of the contract ask if you will be bringing a pet and state that a $250 pet fee per pet would apply. The vacation property you have reserved is a pet friendly residence that will allow up to two mature, fully housebroken dogs with a paid nonrefundable $250 per pet fee, plus tax. Unauthorized pets result in a $400 pet violation fee per occurrence and Guests may be subject to expedited eviction for this lease violation. NO CATS ALLOWED.These fees are added after the guest signs their contract and informs us, they will be bringing a pet. This guest did not provide us with feedback or questions stating this fee was a problem and signed the contract. Once the contract is signed and it is outside of the 24-hour cancellation window we are still glad to allow a cancellation with a full refund minus the cancellation fee. The guest signed the contract agreeing to the fees before the fees were added. A contract is only binding once singed. Any payments received prior to a signed contract would be fully refundable as not binding under contract. This reservation had a signed contract with the terms stated in multiple places. The polices are also stated on our website in general policies and on the property booking page.We take careful attention to ensure policies are clearly outlined and provided to ensure vacation stays can be memorable and carefree. We wish you the best and glad to assist in the steps you feels are best for your family vacation needs.

  J. M.

  Date: 02/21/2025

  The rental agreement from Bryant Real Estate had 2 line items: Rent and Fees and Total Booking Charges. There was NO indication that any pet fees were not part of the amount stated on the line item, Rent and Fees. On Page 16 of their Rental agreement, it DOES NOT state that the pet fees are not included in the Rent and Fees line item and would be an additional charge. I signed the original rental agreement on 2/14 at 10:20 am. On 2/15 at 8:56 am, a Bryant Real Estate representative stated that the charge was $250 per pet and this fee was NOT included in the Rent and Fees line item. At 2/15 at 3:05 pm, I asked to cancel the contract and a representative from Bryant Real Estate said it would be an additional $350 cancellation fee because it was over 24 hours since I signed the original contract. Actually it was about 6 hours after they disclosed these previously undisclosed fees that I tried to cancel. Bryant Real Estate is falsely advertising these fees and then attempting to charge the customer ($350 cancellation fee) to get out of a contract that did not clearly spell out that pet fees are not part of their Rent and Fees line items.

  J. M.

  Date: 02/25/2025

  The rental agreement from Bryant Real Estate had 2 line items: Rent and Fees and Total Booking Charges. There was NO indication that any pet fees were not part of the amount stated on the line item, Rent and Fees. On Page 16 of their Rental agreement, it DOES NOT state that the pet fees are not included in the Rent and Fees line item and would be an additional charge. I signed the original rental agreement on 2/14 at 10:20 am. On 2/15 at 8:56 am, a Bryant Real Estate representative stated that the charge was $250 per pet and this fee was NOT included in the Rent and Fees line item. At 2/15 at 3:05 pm, I asked to cancel the contract and a representative from Bryant Real Estate said it would be an additional $350 cancellation fee because it was over 24 hours since I signed the original contract. Actually it was about 6 hours after they disclosed these previously undisclosed fees that I tried to cancel. Bryant Real Estate is falsely advertising these fees and then attempting to charge the customer ($350 cancellation fee) to get out of a contract that did not clearly spell out that pet fees are not part of their Rent and Fees line items.

• Review fromVicki S

  Date: 07/16/2024

  1 star

  Vicki S

  Date: 07/16/2024

  I recently had an incredibly disappointing experience with Bryant Real Estate in **********. We booked a rental property through them last Sunday for a vacation starting this Saturday, July 20th. Less than a week later, we received a notification that our reservation was canceled because the *** had demolished the steps leading to the rental property, making it unusable.The fact that such a critical issue was overlooked and the property was listed as available is deeply concerning. This oversight has left us scrambling to find alternative accommodation at the last minute, causing significant stress and inconvenience.While we appreciate that Bryant Real Estate offered a full refund, their only alternative rental option was priced at several thousand dollars, which is far beyond our budget. This solution is completely unacceptable, especially given that the error was entirely on their part. We expected them to offer a suitable alternative at no additional cost, but they failed to do so.This experience has been incredibly frustrating, and I urge potential renters to be cautious when dealing with Bryant Real Estate. Their lack of attention to detail and failure to provide adequate solutions in the face of their mistakes is highly unprofessional.

  Bryant Real Estate

  Date: 07/17/2024

  This guest booked a vacation rental in a complex at ********** July 14th for arrival on July 20th. Unfortunately, the *** did notify us of work that was needed to make a repair to the stairs that access this building and that owners with property in that building would not be able to use or rent their units for the dates effected by the repair (July 22nd - July 26). We provided a full refund to the guest and regret that we did have cancel the rental on July 16th due to the ***'s mandatory repairs. We did not have properties in the needed financial parameters to offer to the guest, so we provided them with other rental companies in our local area that *** have available properties. Again, we regret having to cancel the reservation 48 hours after booking but must comply with the *** mandates. Thank you,Bryant Real Estate

• Review fromNick L

  Date: 08/14/2023

  1 star

  Nick L

  Date: 08/14/2023

  F*** this company. Im *********************************************** because of my age? That doesnt make any sense. They just wasted my time and money canceling my reservation the night before at 11pm. Seriously, f*** this company

  Bryant Real Estate

  Date: 08/15/2023

  Bryant Real Estate states our occupancy policy on the rental contract sent to every guest. The age of the primary guest mentioned in the complaint was not a problem. He fully met all requirements.  It was the remainder of his party that did not meet our occupancy policy that is stated on the contract. This policy is also stated on the booking page for all guests to review, understand and agree to prior to booking a rental property. The occupancy was denied, and the reservation was cancelled the same day he made his online reservation.  We provided a FULL refund to the guest.  

  - Bryant Real Estate Management 

• Review fromNicole S

  Date: 06/16/2023

  1 star

  Nicole S

  Date: 06/16/2023

  This is a horrible rental company. I recently booked Hooked on a Swordfish, a house that had a pool. Upon arrival one of the bathtubs had sand and dirt and had definitely not been cleaned, so they had to send the cleaner back out to clean it. The pool was absolutely disgusting. When I called to let them know, they said it wasnt their responsibility, there was a third party vendor that cleans the pools and they were responsible. I was also informed that they only clean it on Tuesdays and Fridays. Since we came in on Sunday, the pool was dirty Sunday and Monday, cleaned on Tuesday for ** to use , then we left on Wednesday. So I paid almost $200 more per night for a house with a pool, but only got to use the pool one day. When I asked to get some of the money back for the days I didnt get to use the pool, they offered me a $50 credit or a two hour late checkout by noon. Every interaction about the pool problem was horrible..they were super rude and condescending. They kept blaming it on the other pool vendor but when I told them my contract was with their rental company, they just told me I could choose $50 or two hour late checkout. I checked and the house wasnt rented three days after we were leaving, so I asked if we could use the pool all day Wednesday and leave in the afternoon, since they werent having to flip the house to have it ready for another renter, and they laughed at me and told me I could choose one of the choices they gave me. I asked for my cleaning fee back, since the property I rented wasnt cleaned, and they said the cleaning fee was for the inside of the house. A manager contacted me after we left, and offered to give me $100 credit towards another property at a later date, but I would never rent from this management team again, and would never refer anyone else.

  Bryant Real Estate

  Date: 06/19/2023

  Unfortunately,the pool was not ready for the guest use upon arrival.  Once we were aware of the situation, we took immediate action to remediate it, but the pool was not fully cleaned and functional for 48 hours.  We do care about each and every one of our highly valued guests. We offered consideration to the guest in the form of a later checkout, refund of rent and letter of credit for a ***********.  Thank you for the feedback and we do hope that you will use the letter of credit provided and allow ** another opportunity to provide you with wonderful family memories on vacation.  Best Wishes.

  
  Bryant Real Estate

• Review fromDana R

  Date: 06/15/2023

  1 star

  Dana R

  Date: 06/15/2023

  Do not trust this company or rent from them; they only rent dirty, broken down dumps!! They refuse to return money or get you another property!! They are thieves and slumlords and the BBB should do something about them.

  Bryant Real Estate

  Date: 06/19/2023

  Bryant Real Estates priority is ensuring a positive vacation experience for all guests and apologize that these expectations were not met. We appreciate the feedback you provided to our staff at checkout and the survey response completed.
  
  Between guests, Bryant Real Estate is working on the guest's behalf to inspect the property to ensure proper furnishings are available for all guests who visit the property as well as the maintenance issues with the bathroom.  We sent hospitality to review your cleaning complaints and maintenance reviewed and assessed issues.  We regret the items were not able to be addressed for your rental but to ease the impact to your stay we have refunded your cleaning fee to compensate for the property not being found to your satisfaction. We would love the opportunity to help you with your next vacation rental and allow you enjoy the experience we wish for all guests.  Best Wishes. 
  Bryant Real Estate

• Review fromEva M

  Date: 09/15/2022

  1 star

  Eva M

  Date: 09/15/2022

  DON'T USE THIS COMPANY!!! I STAYED AT A PROPERTY IN ************** THAT BRYANT REALTY MANAGES. I WENT FOR MY 30TH WEDDING ANNIVERSARY AND WHEN WE GOT THERE, IT WAS DISGUSTING, GRIME, DEAD ROACHES, RUSTED OUT TOILETS, BUGS CRAWLING ON TUB. WE DIDN'T EVEN SPEND THE ***** THERE. I CALLED BRYANT REALTY AND THEY DID NOTHING... , IGNORED MY PHONE CALLS AND EMAILS. WHEN WE DID TALK AND AFTER THEY SAW THE PICTURES THAT I TOOK OF THE ROACHES, ETC. I ASKED FOR A REFUND THEY SAID NO. CAN YOU BELIEVE IT! AND THEIR WEBSITE PICTURES AND DESCRIPTION OF THE ***** WAS NOT TRUE. BEWARE OF THE RUDENESS OF THIS COMPANY. IF THERE WAS A NEGATIVE STAR TO GIVE THAT WOULD BE IT.

  Bryant Real Estate

  Date: 09/20/2022

  We're sorry ma'am, but we have to take exception to your depiction of the series of events. You did not give us a chance to do anything for you, as your only report of issues was upon check out. Had we known of your displeasure, we would have immediately responded to any complaint. When you sent us pictures after the fact, we could not know if that is how you found the place or if you had created the mess. We did not find the property to be disgusting, or the toilets to be rusted out, or there to be any crawling bugs. We did find a dead one, but that was one water bug which are very common in our environment.
  
  We also disagree that the images are in any way deceiving, as they were taken this spring and very accurately portray the accommodations. While this is a classic beach cottage in a superb location that was used as a movie set, some folks do find it to be a little too quaint for their liking while others say it reminds them of a simpler time and suits them to a tee.
  
  I hate that you feel like we were rude, but your demand for a full refund after the fact and without giving us a chance to remedy any complaints was simply unreasonable. Despite our efforts to explain our point of view and find some peaceful resolution, you again refused any help which was very unfortunate. We hope that the memories you made with your family of the beautiful beaches at Freeman Park will long outlast the anger that you feel towards us.

• Review fromErik S

  Date: 08/10/2022

  1 star

  Erik S

  Date: 08/10/2022

  DO NOT USE THIS COMPANY Deceptive Advertising!!!!!
  
  We stayed at ****** property on Wrightsville Beach that was managed by Bryant Real Estate. The condo had a 4.5 rating. The pictures on VRBO do not represent the condition or the furniture for this property.We walked into a condo that had plywood on the main living room window with a caution sign explicitly saying do not lean or attempt to open the window. The boards are in place to secure the window and for our guest safety while we await repairs. The window has been broken for over a year. The furniture was in poor condition throughout the condo. The patio furniture that was pictured in the VRBO Was gone and the furniture that was there had chipped paint and splintered wood.I set a water bottle on a coffee table and the coffee table collapsed. All the beds need to be replaced. The TVs in the upstairs bedrooms did not work.The intake vents for the air conditioner were filthy dirty. I mean black with dust. We went to the office of Bryant real estate. We were told by a staff member(DP) that we should have received a letter prior to excepting the rental agreement letting us know the condition of this condo. We never received any information or contacted by anyone from this office. We asked to be moved to another condo And the office said we will probably have to pay for both condos. They misrepresented and it was false advertisement for their real estate property. We visited the office three times during our stay and they said that they would solve the issues with the owner. After numerous repeated calls to the office we got $100 coupon for our next rental WHAT A JOKE!!!!
  Save your money and sleep in your car before you rent from them. They do NOT handle issues head on and lie to you and promise follow-up AFTER you leave clever marketing ploy on their part SHAM artists!!!!!! I have to give 1 star here-since negative stars are not available. I agree with all of the other reviews below stay away!!!

  Bryant Real Estate

  Date: 08/12/2022

  *****
  Your feedback is appreciated. The pictures online accurately depict the condition of the property and do not allude to any frills or lavish accommodations. The price paid is also reflective of the type of rental expected for an ocean view property at Wrightsville Beach. Our team quickly dispatched the maintenance team to remedy the items reported when you visited our office. Our tech was able to be out at the property the next day to remove an end table and secure one (1) kitchen chair. Unfortunately, we were not made aware of the dirty vents at the time, or we would have gladly dusted these off. The property is on a filter program that is switched out every month. The outdoor furniture at the property can change from time to time as the furniture does not last very long in the salt air so the owner will upgrade these items as needed. The window in the unit that was boarded was due to it being broken and unsafe to leave without securing it. We apologize if there was an oversight in making you aware of this but would like to note that it would not have changed the situation. The materials for the window had been ordered but we encountered many delays due to manufacturer shortages and shipping as a result of covid. We understand how this could be an inconvenience, however the ocean view was not obstructed as this window faces another building and it was in place for your safety. Our guest issues procedure was explained to you in full. Each week our management team meets and will go over any issues or suggestions that guests have reported from the previous week. We meet and discuss any type of resolution or compensation after guests have checked out as there may have been additional issues that arose or some of the issues may have resolved. Multiple managers spoke with you throughout the week and the official resolution was sent to you the day after the management meeting.

  Erik S

  Date: 08/29/2022

  "Oversight"??? How about a true misrepresentation of the facts-aka you lied!
  It is truly amazing that none of your Property Managers could remedy or address the situation. You just want to get unhappy guests out and then radio silence. A true sign of a poor company out to gouge their "guests". Glancing at the other comments here I see a reoccurring theme-Don't do business with your company!!! Not sure how you sleep each night knowing what you have done and continue to do to your "guests"
  
  Buyer beware--go somewhere else, or camp on the beach-you will have a better experience!!!!

  Bryant Real Estate

  Date: 09/07/2022

  *****,
  
  Our team quickly responded to you while you were in the property, we responded to you as we had explained we would and provided compensation, we are continuing to respond to you now. Regrettably, you are unhappy with our responses and the resolution we have provided but we have not ignored or failed to communicate with you. We were not and have not been radio silent; however, this will be our final response regarding this claim. Your assertions that we have falsely advertised the property, or the furnishings are false. The window was boarded, and we have acknowledged our failure to make you aware of this prior to your arrival and compensated you for this oversight. That said, our lease allows us reasonable time to make repairs which we are happy to report have been completed. This type of repair is not something that can be completed by a property manager - it requires materials, a contractor, and time. Again, we have repeatedly acknowledged that we failed to provide advanced notice of a situation with the window and have apologized for this despite it having no bearing on the outcome as we are unable to produce a window and complete the repair any sooner than what was done. Furthermore, efforts were made to ensure the home was safe and there was no issue regarding the ability of the home to be inhabited. At this time our efforts have made no progress with you or your opinion of how your vacation was handled so we will respectfully wish you well and move forward.

• Review fromWinborne G

  Date: 07/05/2022

  1 star

  Winborne G

  Date: 07/05/2022

  Bryant canceled our reservation which was fully paid for 13 days before expected occupancy. Thank goodness I called before arrival. They sent me no notification before I inquired. They were negligent and unprofessional. They are a discredit to ***

  Bryant Real Estate

  Date: 07/22/2022

  Dear *********
  
  Thank you for the review, and while we regret the situation as it unfolded, we did everything we could to protect you, the property owner and make the best of a difficult situation. Your complaint is in regard to RES-XXXXX. This reservation was made on 7/22/2021 for 7/16/22. This home was offline after the 2021 summer due to persistent issues, and prior remediation work that was found to be inadequate. The prior work was contracted by the owner and the insurance adjuster post a hurricane. As the property was going offline again in September 2021 for further notice, the calendars were blocked. The owner contracted with the insurance provider and the vendor for the warranty work and our company was not involved. The owner was aware of the reservations we had for the 2022 summer at this point and based on the forecast at the time wanted to keep these reservations. As we are hired by the owner, we must comply with their request, so we kept the reservation, including this reservation in question. We monitored the performance in the off season by contact with the owner and physically going to the property.
  
  As of Monday May 9th, the contractor (Ralph who was hired by the owner) was actively removing materials from the bathrooms and had already painted the interior of the house. The only repair that was still being addressed was removing the shower stalls in 2 bathrooms and replacing them. There was no indication that this could not be completed in the 2+ months of available time before this reservation was scheduled. *************************************************************** *************************************************************** *************************************************************** *************************************************************** ************************************************Based on our call system, the owner called our general office line on: June 14, June 17, June 18 (4 times), June 22 (2 times), and never once mentioned that the work was off track or that the guests would not be able to occupy the home. On June 25th, or there abouts, our manager caught the owner behind our office and asked about the work at the subject home and the upcoming reservations. Her response was "they can't stay there, and the work was not complete. We found this information shocking and wanted to seek confirmation from her daughter who had become increasingly active in the remediation. *************************************************************** *************************************************************** *************************************************************** *********** Consequently, we immediately went to work with the guest to try and find alternative solutions for them on the 28th. We wish this had not occurred, we worked to find alternative solutions for the guest, but nothing we had fit their needs. We issued a full refund to the guest obviously, but this does not change the fact that they experienced a hardship. We believe we were professional, thorough, and communicated in a timely manner, but ultimately had a tough message to deliver. We regret your experience but wish you nothing but the best.
  
  Bryant Real Estate

• Review fromKailyn A

  Date: 06/24/2022

  1 star

  Kailyn A

  Date: 06/24/2022

  The customer service I received 6/17-6/24 was horrendous. The day we checked out (Friday), an hour before I got home, I realized that I left my iPad and IPhone which were both used for business. I called them immediately and they said they would check the unit (which was a LIE) I followed up with them on Saturday because I never received a call back and they acted like they had no clue what I was talking about! A couple hours later I call again and they said they had found it and were trying to get in touch with me. The lady on the phone said that she would call me back to get my card information after she spoke to house keeping. I never heard a word. Fast forward to Monday I reached out to them AGAIN because they never called me back (shocker). They started forwarding my calls to voicemail and hanging up on me! Very very unprofessional! I eventually got someone on the phone just for her to tell me that they never had my items in the first place. I contacted the police and he even said that the manager (Chris) was rude and i should file a complaint. A week later they call me and tell me that a tenant at the condo found my property and turned it in. I'm very upset with the way this situation was handled. I understand that I am at fault for leaving my property behind but they were notified as soon as it happened. I did not receive an apology nor did anyone acknowledge my efforts or urgency to have my things returned.

  Bryant Real Estate

  Date: 06/28/2022

  We appreciate your feedback and apologize that you feel you were let down by our team. I have listened to the recorded phone calls and try to piece together the series of events to the vest of my ability, and there were inconsistencies both in your account and in our efforts. It does not appear that we were as communicative as I would have liked, and one of our staff did make an error in reading our notes and incorrectly informed you that we had your items when in fact we did not. While we never wish to mislead a guest or give bad information, there are times when mistakes happen and this was one of those times. We are truly apologetic for our shortcomings and we hope that you will be able to forgive us.
  
  I did speak to your mother and we had a very cordial conversation, but I never spoke to the police. I'd love to have the opportunity to speak with you personally and discuss our policies and procedures when it comes to lost or missing personal items, and I'd like to offer you something to let you know that you have been heard and that your opinions are valuable and important and that we will grow from this experience. If you'd would like to reach out I'd be happy to hear from you. I am the Senior Property Manager at our Carolina Beach Office and you may call our 800 number that you have previously used.

• Review fromKevin C

  Date: 05/28/2022

  1 star

  Kevin C

  Date: 05/28/2022

  Cockroach B&B! Renters go look elsewhere, do not be lured by the great location, there are other great locations!
  
  A realty company that will not return a phone call and hides behind an absentee owner who cannot be reached, our story will follow in great detail. We have been forced to write this review before time has expired to do so. We remain out of $1700 dollars, we lost an incredible plan to celebrate our daughters' graduation on the beach. We were forced to scavenge for alternative housing during a time, that was preplanned months ahead. Time we should have spent celebrating, we spent searching for another location to stay, and packing and unpacking luggage. Bryant Realty lied. Parker #4 WAS INFESTED WITH COCKROACHES. We checked in during the daylight and went out for dinner and returned after dinner to turn on the lights and see a floor filled with 20+ Cockroaches, many larger than a matchbook. What was worse than Parker#4 was the unexcusable void of any customer service at Bryant Realty. I would not ever use them for any property with their performance on this rental. Complete and utter lack of hospitality virtues in trying to help the clients. You will get nothing but fake smiles in person and lies on the phone. In meetings, on conference calls, just just gor off the phone with the owner...... Lies. It has been over two weeks, and still have received zero communication from the owner Jason ****** and Mark ****** in Wilmington, NC or the Bryant Realty Company in Wilmington, North Carolina, A complete disgrace to the hospitality industry. We will continue to fight for our refund, but they still are holding our money and blaming us for not staying there. We were not in the space for more than 15 minutes to drop our bags, and 15 minutes to get our bags out. We lost money in food we purchased that we could not store in the hotel that we found to stay that night. We lost more money paying for on the spot accommodations we had to find.

  Bryant Real Estate

  Date: 06/25/2022

  On the night of your check-in, you called our general line (5/12/2022 11:09:20 PM) to leave a voicemail about bugs on the exterior of the property, which we never received any evidence of from you. In Airbnb, we specifically state that "Airbnb message are not monitored outside of our scheduled office hours of 9AM - 5PM. Please call our number above and listen to the prompts for afterhours emergencies." Please note that if you would have called our general line and followed the prompts for after-hours emergencies as stated above, you would have been connected with an on-call agent to assist in solving the issue in the moment. We dispatched our team to investigate and address the any issues first thing the next morning and provided photo evidence (seen in the Airbnb message thread) that there was no evidence of bugs in the unit. Upon speaking with multiple staff members and returning your keys, you were informed about our guest issues process where we discuss guest issues the Wednesday after check-out and a manager would reach out by the end of the week, which did occur despite your threats to our team members. You did speak with one of our managers on a recorded phone call in which you did threaten to pursue legal action in which we stated that all correspondence needed to go through Airbnb from this point forward as that was your booking platform choice. As we have stated previously, if you would have followed the proper steps on the night of your check-in, you would have been connected with an agent who could have helped you in the moment. Instead, you left a voicemail on our general line, and we went out first thing the next morning to assess and remedy the situation. You mention staying only a short period of time, however our keyless entry lock monitors each and every entrance and exit where the lock is projected or retracted. Our system showed that you used your unique code in the afternoon and stayed in the property for about forty-five minutes, then left for two hours and came back at 7:23PM before leaving at almost 10PM.