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Business Profile

Heating and Air Conditioning

Comfort Master Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

4.47

Average of 15 Customer Reviews

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Review Details

  • Monique T

    Date: 10/09/2023

    In March or ********************************************************************************* $449.00, the technician also broke materials ( ceramic Tiles) in the **** room that was being stored there when he dropped something. He didn't even clean it up he left all four of the broken tiles on the floor. The **** worked for a couple of days and then stopped again. In about two weeks they sent a senior technician that diagnosed and fixed the heating issue by changing the zoning board. They credited some of the work and charged me an additional $340. Fast forward to 10/09/23. The **** system is causing the same problem and they told me that I should look into finding another company to service my ****. Their alleged reason was that I did not pay a diagnostic fee when a technician came to my house (7/23), for another reason, the technician told me that it would cost me over $200 to drain a line. I told him I couldn't afford that right now and he offered information on how I could do it myself and where to get the equipment from. He also told I might be charged a diagnostic fee, he never asked for payment so I assumed that it would be requested via email but nothing was ever sent for payment and I assumed they waived it since the technician was at my home for less than 5 minutes. On 10/8/2023 I noticed that the unit is doing the same thing that I paid Comfort Master almost $1000 to repair. They refused to help me and told me to find another company to service my **** system repeatedly. When I asked them about the ongoing problem that I paid them to repair they told me that it was probably due to the drain line which is not true and unrelated. They never asked me to pay for the fee and repeatedly told me to get another company and finally the manager hung up on while I was in midsentence. NEVER USE THIS COMPANY! They scam you out of money and have novice technicians that don't know what they are doing. Unless you know senior techs work personally, GOODLUCK!

  • David J

    Date: 08/03/2023

    I purchased a new high-end Trane AC and gas furnace system for $12K in August of 2021 with ComfortMaster doing the installation. In July of 2023, less than two year later, the outside coil failed because two parts were too close together causing it to melt a hole in the coil. All of the coolant leaked out. Because it is more than a year, ***** will only cover the part, and I am left with an almost $2500 bill for labor and coolant. Trane offer to cover 10% of the cost. ComfortMaster basically said I could care less about installing a c*** system, and required full payment.A *************************************************************** dealer to fix and not the homeowner.

  • Matthew S

    Date: 04/15/2023

    Matthew S

    Date: 04/15/2023

    Comfort Master Heating & Air Conditioning are very knowledgable and honest, ******* is a great technician.

    Comfort Master Heating & Air Conditioning

    Date: 04/24/2023

    What a great feeling to hear such positive comments about Comfort Master, *******! We feel so honored to be able to provide great service to our customers each day. We are grateful to have you as our customer and look forward to being of continued service for years to come!

  • Jeff L

    Date: 01/19/2023

    Jeff L

    Date: 01/19/2023

    Comfort Master installed my ***** system & replaced all my ductwork. I couldn’t be happier with the system or their work. Employees are professional, courteous, and honest. I have recommended them to my neighbors.

    Comfort Master Heating & Air Conditioning

    Date: 01/20/2023

    Thank you so much for the review of your experience with our company. We are grateful for the recommendation! We are delighted that you are happy with everything related to the installation and service of your system. We look forward to taking care of your heating and cooling needs to make sure they are operating safely and efficiently for years to come. Thank you for being a Comfort Master customer!

  • Pavedngold

    Date: 11/05/2022

    Pavedngold

    Date: 11/05/2022

    ***** was professional and friendly! Fixed our issue!, promptly! Highly recommend Comfort Master and *****!

    Comfort Master Heating & Air Conditioning

    Date: 11/07/2022

    Thank you so much for your wonderful feedback on *****! We are happy to hear that you are satisfied with the maintenance performed on your system. It is truly rewarding to hear positive comments from our customers. Thank you for being a Comfort Master customer and for being apart of our Comfort Club maintenance program!

  • Marie H.

    Date: 10/19/2022

    Marie H.

    Date: 10/19/2022

    I used Comfort Master today for the first time. The experience was very positive. Our technician, ****** was on time, friendly, and professional. He carefully explained what he was doing and his findings. The scheduling experience was also positive. I highly recommend Comfort Master in Zebulon if you need HVAC service.

    Comfort Master Heating & Air Conditioning

    Date: 10/20/2022

    Thank you so much for your review and your recommendation *****! We are so honored to be your number 1 choice when it comes to your HVAC needs. We pride ourselves of being professional and efficient while delivering services to our customers' homes and we're glad that ****** did that for you. Thank you for being a Comfort Master customer!

  • Heidi S

    Date: 10/07/2022

    Heidi S

    Date: 10/07/2022

    Comfort Master & our tech is always timely, thorough and provides detailed explanations. Highly recommend this company to all!

    Comfort Master Heating & Air Conditioning

    Date: 10/10/2022

    The team at Comfort Master appreciates you sharing your experiences with our company. We value our customers and are here to serve you. Our commitment to you is ongoing and we look forward to assisting you in the future. I will share your input with our team and we thank you for your business!

  • Teresa M

    Date: 09/15/2022

    Teresa M

    Date: 09/15/2022

    Comfort Master is top notch professional! We've used them for years and always have great experiences. They service our units 2 times annually and I must say they take their time and are very thorough. ***** is a wonderful asset to their company.....he is courteous and knows his trade. Try them! You will not be sorry!

    Comfort Master Heating & Air Conditioning

    Date: 09/20/2022

    Thank you so much for taking the time to leave such a nice review! We are happy to hear that you were satisfied with your recent visit with *****! We look forward to taking care of your system for years to come. Thank you for being a Comfort Master customer and for being a member of our Comfort Club maintenance program!

  • Tom S

    Date: 09/07/2022

    Tom S

    Date: 09/07/2022

    If there was a 6th star I would have selected it. Fabulous service and one of the best technicians I have ever had. Great company made great by it's people.

    Comfort Master Heating & Air Conditioning

    Date: 09/08/2022

    Comfort Master greatly appreciates your wonderful endorsement of our team. We value your business and thank you for trusting us.

  • Ken L

    Date: 09/01/2022

    Ken L

    Date: 09/01/2022

    We recently had a major repair and our seasonal maintenance performed by Comfort Master. *******, the service technician was prompt and very professional. We have been using Comfort Master for more than 10 years and we continue to be very satisfied with the quality of the work and exceptional customer service.

    Comfort Master Heating & Air Conditioning

    Date: 09/07/2022

    We greatly appreciate your loyalty and so glad that you chose an extended warranty with your system which covered the repair and provided peace of mind. Comfort Master values your input.

Comfort Master Heating & Air Conditioning is NOT a BBB Accredited Business.

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