ComplaintsforPure Barre
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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 10/28/2021 I was contacted by ******************** Services, a collection agency and told that I needed to pay $776.98 on a default account for Pure Barre in ***** **. I reached out to Pure Barre for more information and they stated: "It appears we did not get a notification of your canceling your monthly Pure Barre package, rather the credit card company declined the payment draws. In studio we went back and cancelled your package (after we saw the credit card decline payment attempts) as well as cancel the invoices that were being cancelled. However, once a payment goes into default, the corporate takes over the account as well as fees associated and we are unfortunetly are no longer able to resolve within our studio. You'll need to speak with them to get your account squared away".The problem:1) I began attending Pure Barre last winter and they overcharged my credit card multiple time so I had to work to get a refund and eventually closed the card and stopped attending classes.2) I have never signed a monthly contract, nor are they able to provide a contract stating that a cancellation, written or verbal is required.3) They will not provide contact information for the corporate office so I can dispute the fees.I need assistance in contacting the local franchise in ***** for a refund of the money that I was required to pay in order to not ruin my credit.Thank you,*************************Business response
12/16/2021
I'm writing in regards to ***************************** complaint against Pure Barre, #********. I would like to respond to your letter with the following:
1. ************************* had requested an unlimited package and accepted via text message, an emailed contract with all terms is automatically sent to client through our studio's Club Ready program.
2. Rather than call, email, verbally request to cancel agreement, she had her credit card company "do not honor" payment.
3. Between the dates of June 29, 2021 - September 9, 2021 we have a logged record of attempting to contact ***** in regards to delinquent payment 35 times via phone calls (with voicemails and a few times reached her, but she hung up), text messages and emails detailing how we could be contacted to rectify the situation.
We do feel disappointed in the outcome of this situation as it could have been clarified long-ago, if she had responded when we originally reached out to her.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.