ComplaintsforFinal Touches LLC.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In May of 2021, I purchased a hair system from April, owner of Final Touches Salon in *****, **. She stated the hair piece would arrive in 6 months. She required full payment in advance. To date, I have not received this item. I have requested she cancel this order and give me a full refund. She refused. She has had the benefit of all this money for nearly a year.In the meantime, I had to find a different salon to purchase a new hairpiece. This salon offered a hair piece at half the cost of what April charged. And, only a small deposit was required until the item was received.I feel this has been an insult to me and an unethical business practice.June 1, 2021 paid $959.03 June 19, 2021 paid $274.80 Total Paid to Final Touches Salon: $1233.83 I believe this total amount should be returned to me as soon as possible.Thank you for your help.

  Business response

  05/20/2022

  The client in question had previously purchased a hair system currently in stock in May of 2021 and later that month wished to also order a custom hair piece made specifically for him. At that time I discussed my policies for receiving payment up front as well as the extended timeframe  to receive a custom hair piece. I explained to him the nature of the business as well as supply chain issues from Covid-19 related sanctions in *****, where his system was being manufactured could lead to a year or more before the hair system would be delivered. We are currently still within that timeframe. *********************** agreed to pay up front and to the timeframe provided. In March of 2022 he called the salon asking for a status update as he was frustrated with not receiving it yet, and at that time I again explained to him that the factory received the order on 06/23/21 and that we werent even at the six months **** at that point and gave him an update on supply chain issues with the manufacture and the factory shutdowns because of staffing issues. I also send out monthly newsletters to all my clients that provide an email address. That call ended with the understanding that he would receive a call from me when I got the confirmation email that his custom hair piece would be sent. If you need further documentation in regards to this transaction I would be happy to provide that.

  Customer response

  05/20/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Customer response

  05/23/2022

   I am rejecting this response because:
  

  In response to the reply from Finishing Touches, I maintain I was told 6 months from purchase date.
  Secondly, in this recent response, it states a hair system "in stock"".  I was told it was a hair piece refused by another customer.  I returned it because it was not fitted correctly and that was when a new one was ordered.
  Third, when I ordered at a different salon, it also came from ***** in a very short time and required a minimum deposit.
  I believe this has been a poor business transaction and request a refund.
  

  
  

  
  

  Business response

  05/24/2022

  Again, we havent been able to get custom hair systems from our vendors in a six month turn around since before the pandemic. I cant speak on behalf of other companies. I did explain that to *********************** when he purchased a custom hair piece from my salon. Every salon sets there own prices based on quality, experience, etc. The client was aware of the price point and timeframe when he ordered. As stated prior, Id be happy to provide any documentation if needed to resolve this.
  

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