ComplaintsforEyecare Associates
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I tried unsuccessfully several times regarding obtaining documentation for my prescription and I was hung up on, yelled and treated extremely unprofessional by your all caucasian receptionists at ******** Associates regarding the ability to have my documents faxed over to me without signing a release of information and then refusing to allow me to speak with the clinical office manager at the ******** location .Business response
06/19/2024
Hi ******,
I am so sorry you are having so much trouble getting your records. We do not have you in our system. Would your record be under a different name when you were here in *****, ************? We have had our same record system since 2005, but medical records before 2017 have been archived. We don't have a ******** location (not sure where that location is), just the locations in ***** on ******** (used to be in ***************) and **************************** in ************* We can fax or email a release of information to you, otherwise if you have set up an account through our portal you can access your records (if not set up, you can email us at *********************************** to have it reset if you have been here before under a different name). Let me know how we can be of further assistance to you.
Have a great day!
*************************
Eyecare Associates, P. C.
***************
Fargo, ND 58103
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.