49 Customer Reviews
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Review from Chris G
5 stars08/04/2024
I've had no problems with Swanson. I really appreciate their sales so often.
Swanson Health Products, Inc. Response
08/05/2024
Thank you so much for your feedback! We appreciate you taking the time to let us know. We truly value all our customer!Review from Ja R
1 star07/01/2024
Ordered several bottles of D3 + K2 Swanson brand. The only active component is trans form of K2, and they said no idea how much it contains. Other brands show the trans content. No return or exchange allowed. When these items are for health issues, you’d think there might be more accountability. Very disappointing. I wonder if any of their products really contain what they say?Swanson Health Products, Inc. Response
07/03/2024
We guarantee that every product you purchase is made from the purest, freshest nutrients and meets the highest quality standards. If you are not completely satisfied with any product(s) purchased within the last 100 days, simply contact us to begin the return process. Im sorry, but it appears your purchase was made in May of 2023.
Best of health to you!Review from Sally W
1 star06/09/2024
If I could give a zero, I would! This company is very deceptive on their website!! I placed an order for a promotional price of$9.86 each. This is the price I saw and that was on my order when I placed it. When I received the order confirmation, I was charged the full price of $14.09 each!! This is false advertising!!!! I have seen on BBB complaints that the company says that extensions like Rakuten or Honey will override the pricing. The company needs to state that clearly on their website!!! That is total deception otherwise. I will be attempting to cancel my order and will not be ordering from this company again!!!Swanson Health Products, Inc. Response
06/13/2024
I am sorry to hear about your frustration with extensions on our website. When signing up for an extension, the details of how they work should have been included in the service description. I am happy to see that you contacted us and we were able to provide you with the lower price. Wishing you the best of health.Review from DAWN H
1 star05/21/2024
I placed an order on 5/4/2024 to arrive between 5/11 and and 5/13. I called as it did not arrive and was told it was in Reading Mass as it needed to be re-labelled. It is 5/21, no package, no vitamins, no word. I have been out of vitamins for 7 days as it has been 17 days since my order, thinking 10 days would be enough.Swanson Health Products, Inc. Response
05/28/2024
I apologize for the delay in your package delivery. It was reported that the label was unreadable on the 15th of May and needed to be reprinted at the warehouse for the package to be delivered. We ask for 48 hours to process the package, but once the package has been shipped, the expected delivery time is 2-6 business days. When you contacted us on the 21st of May, we reshipped a new package, and it appears both packages have arrived to you at this time. Please keep the second package as a gift from Swanson's for your frustration and the delay in getting the original package. I can assure you this is not a "normal" situation. Again I apologize for this unforeseen issue with the label and delivery time frame. Wishing you the very best of health.******Review from K. N.
1 star05/16/2024
Order 1486626 shipped on 5/9/24. It reached Kansas on 5/11 and hasn't moved in 5 days. I called FedEx and the Post Office, neither has it or can track it. 45 minutes with Chat at Swanson, and was told it cannot be tracked except by what FedEx has. Was offered a $10 gift card. I said, my issue was not resolved. I want to know where the package is now, as it will not magically travel from KS to CA in one day. Was given a full refund. I am reporting this to the BBB and taking my business elsewhere. Swanson used to be a great company, with excellent delivery service. I don't know what changes you've made but they're awful. Kelly J NSwanson Health Products, Inc. Response
05/17/2024
I completely understand your frustration. I apologize for the delay! It is very disappointing not to see a package move or arrive on time. I am unaware of the inner workings of the ***** process. I know that for standard shipping, the delivery time frame is 2-6 business days after the package leaves our warehouse. Yesterday was the sixth day. Without any tracking updates, we did provide a full refund on the items you ordered. Please be aware that the package will likely still arrive. And we hope that it does. I understand that you desired to receive the items you ordered. However, we believe the correct thing to do when a situation like this occurs is to either reship the items or refund the total to make the customer whole. Again, I am very sorry for the frustration and disappointment that this has caused. I request that you give us another chance and use the $10.00 Gift Certificate toward your next purchase. Thank you.Wishing you the best of health always!Customer Response
05/20/2024
Totally missing the point: CS turned a simple request to find out where the package was located into a 45 minute ordeal, with lame answers like 'we only have the information ***** has. Please contact them' when I said I already had. They told me to contact the merchant.I would rather stick pins in my eyes than buy anything from Swanson ever again. Customer of over a decade.Review from David S
5 stars05/15/2024
Weirdly, I feel moved to post a review, because I see how many folks are giving bad reviews, primarily based on customer service. I have used Swanon for at least two decades, and NEVER had any problems with their web page or their service.Swanson Health Products, Inc. Response
05/16/2024
Thank you so much for your feedback. We value all of our customers and want to provide the very best customer experience possible at all times. We appreciate your continued support and business. Wishing you the best of health always!Review from Roxie P
1 star05/11/2024
I have been a Swanson customer for way over twenty years. To my chagrin and vast disappointment I will no longer be using Swanson. Why? Because their website has become a SCAM. Too much to go into, but it is a fact....the website is so designed so as to increase your order no matter how carefully you place the order. Plus, there is no longer any dependable way to correct your order. Obviously, Swanson enjoys the increases inherent in customers laziness, who allow an order to be increased. Even I was tempted a few times. Roxie P, area code 21045Swanson Health Products, Inc. Response
05/14/2024
I'm sorry to hear you are experiencing changes in pricing. I know it can be frustrating when this happens. Based on your description, it sounds like there was a specific promo applied but then a different promo was applied or activated. Most of our offers will reflect the discounts directly in the displayed item prices, so when a promotion changes it will also change the prices showing. A common cause of this is programs like Rakuten or Honey overriding the promotions on our site. These types of programs/extensions would need to be disabled in order for this to not occur on the site. Clicking separate links, entering a sperate promotional code, or clicking other background coupon programs, may also change the prices as well. If or when something like this happens, we are always available on Chat or by phone to help you get the correct promotion or pricing you are looking for. Please do not hesitate to contact us between the hours of 7:00 am and 12 midnight at **************. Our friendly team will help to locate the offer and to provide solutions! Wishing you the best of health.Review from Brenda C
1 star05/01/2024
I never received my package after 3 weeks of waiting but has been charged for it. Fed ex tracking link from swanson no longer works so I go directly to fed ex to track and it say it at the post office waiting for delivery which I doubt because 5 days before it was in Philadelphia for 5 days just waiting. I TRIED TO CALL FED EX TO TRACK PACKAGE AND CANNOT GET THRU AUTOMATIC SYSTEM IT HANGS UP ON ME WHEN ASK FOR CUSTOMER SERVICE. SO YES I WANT MY MONEY BACK JUST AS QUICK AS YOU TOOK IT OUT MY ACCOUNT. I contacted for a refund AND IF ITS NOT THERE IN 3 BUSINESS DAYS AS SWANSON SAYS I WILL BE DISPUTING THE CHARGES. IT RIDICULOUS HOW CROOKED THESE COMPANIES ARESwanson Health Products, Inc. Response
05/02/2024
I understand your frustration! I would like to assist you in locating your package and/or making this situation right. With the information provided, I cannot locate your account or any orders. Please contact us at ************** between 7 a.m. and midnight CST, Monday through Saturday. I assure you we are here to help and would like to correct any issue that you are having with your order; we just need information related to the order. We look forward to hearing from you and providing you with a suitable solution. Thank you.Review from Linda L
5 stars04/29/2024
I have enjoyed vitamins and supplements fro Swanson for a long time! If I had any questions or needed more information, they were always gracious to help me. They have great products and great sale prices and I will continue to use them. No one and no company is perfect, but I enjoy doing business with them and feel confident, should any problem arise, they would be able to resolve it.Swanson Health Products, Inc. Response
04/30/2024
Thank you for your positive feedback, *****. We appreciate your business and continued support; we are honored to serve you.Review from william v
5 stars04/08/2024
I know that everything N. S. that sent that last review was way off base, Swanson is an awesome company and customer service is incredible never ever had a problem. Now as far as purity I'm not sure, but does anybody know for sure their health products are up to standards. I hope Swanson is legit and I no reason that they are not because I do see results!Swanson Health Products, Inc. Response
04/09/2024
Thank you so much for your comment. We value all of our customers and want each customer to have a great customer experience when shopping with us. All ingredients used in Swanson brand supplements require documentation from the supplier, including a Certificate of Analysis, ensuring that they meet our product specifications. We only work with suppliers we trust to create the products you love. Our ingredients are tested at various stages throughout the production process to verify purity and potency. All finished products are inspected by our Quality Control specialists and tested by independent third-party laboratories to ensure that each supplement contains exactly what’s stated on the label. Wishing you the very best of health always!
Customer Review Rating
1.84/5stars
Average of 49 Customer Reviews
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