Customer ReviewsforRydell Chevrolet Buick GMC Cadillac

On November 13, 2021 I brought my vehicle in for a express oil change. On completion I noticed that my tire pressure gauge was showing all my tires at 55-56 psi. I immediately had two of your service technicians check it, who reassured me they were set at 35psi and that my digital display was wrong. At the time I needed to get home, because of a incoming snow storm and I didn’t have a tire pressure gauge in my car. Upon heading back to Mayville, my engine light came on and I immediately noticed my engine was misfiring and a loss of power. I called Onstar as I drove home to give me a vehicle diagnostic. Onstar stated that my vehicle was having an emissions problem and that I needed to have my vehicle serviced soon. Fortunately I made it home, without incident. Next, I contacted your service department to scheduled to have my vehicle inspected/repaired for an emission problem and possible faulty tire pressure display on November 15, 2021. My vehicle was towed to your service department and inspected/repaired by Tim O’Neal on November 15, 2021. I was contacted by Tasha Lindemann that an oxygen sensor had been replaced and no problem found with my tire pressure display, which I assume my tires were over inflated by your oil change technicians. I arrive on November 16, 2021 to pickup my vehicle and while one of your employees were pulling my vehicle up noticed that my engine light was on and the engine was misfiring. That employee quickly reassured me that they would repair my vehicle and give me a replacement vehicle in the meantime. From November 16 to December 3, 2021 my vehicle was in your service undergoing numerous test, sensor replacements, consulting with GMC, emptying of the fuel tank, replacement of fuel seals, test drives and etc… This is what I was told by Tasha Lindemann. Again, I came to pickup my vehicle on December 3, 2021 and reassured my vehicle was good to go. Within 5 minutes of leaving your dealership my engine light came on and I was notified by Onstar I was having an emission system problem (P0171). I immediately called Tasha Lindemann, who stated that I could bring the vehicle back, but at my own cost. She stated that their service department had went far beyond my warranty to try and repair my vehicle. Implying that they were additional cost to your service department for trying to repair my vehicle. This has cost and inconvenienced me greatly over the past few weeks from I what use to consider a trusted auto repair dealership. Plus I have a bumper to bumper warranty. I decided to have my car towed (December 4, 2021) and serviced (December 6, 2021) at the dealership I bought the car from - Muscatell Subaru in Moorhead, MN. Their technicians were able to diagnose the problem within 25 minutes. Replacing the mass air flow sensor and taking the vehicle for an extensive test drive. Vehicle was pickup and driven to Mayville with no problems on December 7, 2021. I only write this review/complaint to hopefully bring light to my situation and that this does not happen to any of your other customers in the future. You state that you have Certified GM trained technicians and great customer service to ensure you get the best service possible, but that is not the case. Also, I have not received the additional paperwork from the repairs you clam to have done from Tasha ********** I no longer trust the work done at Rydell or service repair folks and will be taking my business elsewhere.