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ComplaintsforFurniture for Less Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
These recliners came from Furniture for Less in *****, **. These are the recliners that were purchased on 3/22/2021. The fabric is VERY CHEAP. Dont bother to call because they will not return your call. Nor will they honor the fabric insurance.Business response
08/24/2021
Hi
We got the phone call that she was unhappy with the fabric yesterday on 8/23 for the first time. *********** manager told her that he would work on this immediately but would have to discuss with a manager...and then call her back once he has a solution. He then put a call into the factory rep to see if we could do more then just repair the fabric, as the warranty allows. The rep called us back THIS MORNING on 8/24. We convinced him to allow the customer to reselect new chairs or get store credit toward anything else. They, like all furniture factory's, allow repair only, but we finally got approval to do this and called customer this morning to inform her. We went above and beyond what any other store would have done and got her store credit for 5 month old recliners. No one, including this factory allows refunds on 5 month old chairs.
Within 24 hours of the first call to us, she wrote a horrible review and contacted you guys before we could get back to her. We did all this as quickly as possible, so her saying we didn't return her call, when less then 24 hours had passed, is a little much. We actually asked the factory to call her and apologize also, and that was done before I received this BBB complaint. No refund will be issued but we will give her full 100% credit once she returns the chairs in a timely fashion.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.