Business ProfileforMade with Love by Laurie

In my opinion, this business is deceitful or naive. Poor or no communications (email system is also spotty), slow-late product delivery, and misleading statements. Could be a scam or just a very poorly run business? I needed an item for a gift and it did not arrive in time. I purchased a replacement item elsewhere and told them to cancel the order. They might wait to ship the item when you tell them to cancel the order or you dispute the charge with your credit card company - who knows? But the item arrived after I canceled the order and purchased a replacement product, and I have no use for the item. I have run several small businesses. I believe this business has a huge lack of understanding about customers and customer satisfaction. Providing a quality product is important, but timely, useful and clear communication is equally important. I also don't think they understand product shipping relative to the customer. I have a lot of experience in this regard. Customers don't care when a product is given to a shipper - that date is only relevant to the merchant and shipping company. Customers only care about when they receive the product. Whether a product is in the hands of the merchant or the shipper is relatively meaningless to the customer - the bottom line is the customer has not received the product. There are several ways that a great merchant addresses issues such as I experienced. Blaming things on a shipper or an email system, whining about being busier than expected, arguing with a customer, etc., are not the signs of a great merchant. *************************** is believed to have said whether the customer is right or wrong, if you want a highly successful business, the customer is always right. So much goes into customer satisfaction and this merchant is missing most of the key elements. The amount of money involved is not worth the time that would be wasted dealing with the merchant. Very disappointed. Buyer beware is the best advice with this merchant.

Customer conveniently filed a chargeback dispute one day AFTER the item was delivered. At no time has customer reached out to return the item for a refund, instead he chose the keyboard warrior approach. It's hard to take business advice from a potential scammer who keeps his product after receiving his money back. A return label has just been emailed to the customer and an acceptance of the chargeback will be given after the product is received back to the workshop in original condition.

Thank you for your reply. **************** was contacted by me before the item was delivered. I do not know when you heard from ****************. I did reach out to the merchant to cancel the item. I have not received my money back. And I have not received a return label by email or otherwise. Thank you again for responding. Please have a blessed day.