ComplaintsforFargo Travel Agency, Inc.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 27, 2024, I called *************** to ask general questions about my husband's flights for August 30 and September 2. After answering my questions, "***** *****", the agent I had been speaking to at *************** called me back to offer me a "promotion" they were having that day to upgrade the flights to 1st class. I said no to the $989, so he offered $489 with a full refund of the $200 I had already paid to reserve his seats. He sent an email with a form I had to download and sign, then he charged me twice. One charge of $251 shows in my bank statement as ********** and $242 shows up as AIR TICKET ************ ND. I called the number in the email that the agent had sent me and my bank and *************** to find out what this meant and discovered the 2nd charge is fraudulent.

  Business response

  09/22/2024

  Hi Team,
  The refund was already initiated on September 16th, 2024. Please close the complaint.
  Thanks

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Contacted ************** on August 12, 2024 when I found out that a seat would not be assigned to me until I got to the gate. I found that unusual so I made this call thinking I was speaking with someone from *****. Because I needed to be on flight HB18US and was told I might not have a seat and would possibly have to wait for another flight, I was told I could get a seat for $75.00. This was for a direct flight to **********, **. Coming home I needed to change planes in ******* and was charged $150.00 for window seats (27A and 29F). It ended up that those seats were not acknowledged, and I was given two aisle seats. I later found out that Fargo Travel intercepted my call and I spoke with agent ***********************. I feel this transaction was deceitful and would like a refund.

  Business response

  08/21/2024

  Hi,
  
  We have initiated the refund, and it should be reflected in the customers account within the next 3-5 business days.
  
  Thanks

  Customer response

  08/30/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your assistance in this situation.

                                           *****************************
  

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A contract pilot at the company that I work at needed to cancel an airline ticket purchased through Southwest Airline. He googled "Southwest Airline" and one of the first links that came up was this company's website showing Southwest Airline in the title of the webpage. When he called the company. They made it sound like they were the airline and that they could cancel the airline ticket, but it would cost $200. Because the pilot at our company thought that he was speaking with Southwest Airline support, he agreed to their terms, thinking that this was the standard procedure with the airline. Because they spoke as if they represented the airline over the phone, they were being deceitful. If it was actually Southwest Airline on the phone, it would have been a matter of reading the ticket number to the representative and requesting they cancel and refund the ticket. There is no fee involved, and it is a very simple process. He instead was charged $200 for a simple phone call.

  Business response

  03/21/2024

  Hello,
  Thank you for contacting us regarding this matter.
  After investigating the case, we have initiated the refund to resolve the complaint. It should reflect in the consumer's account within the next 5-7 business days.
  Thanks,
  ****

  Customer response

  03/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/8/2024, I telephoned a company calling itself "Air Ticket/Fargo Travel/Airline Help Desk" at **************. Fargo fraudulently misrepresented itself as ***** Airlines. I contacted Fargo (believing it to be ***** Air) for help cancelling 3 flights I had made months prior. I was newly-diagnosed with a serious disease and had to undergo extended medical treatment.I told *********************, in truth an "agent" for Fargo masquerading as a legitimate ***** representative, the confidential ***** flight confirmation numbers and passenger names for my party's flights. Using that information, **** quickly penetrated the ***** website and said yes, he could cancel the flights for me, but it would involve a penalty of $150 per person x 3 = $450. (We later learned that the actual cancellation process requires just a few clicks once inside delta.com, and that I could have just as easily done the same myself.) Believing ************ to be an actual representative of *****, I paid him the $450 fee using the same credit card I had used to pay for the flights in September, 2023. I thought it reasonable that ***** would charge a cancellation fee because such a practice is not uncommon for "economy" seats. Later that day, I followed up with *****, this time by calling the airline using its true, actual phone number. A ***** agent confirmed the flights had been cancelled a few hours earlier. In that conversation I discovered ***** had refunded 100% of the ticket price, and that NO PENALTY WAS CHARGED. The ***** agent said the company does not bill its customers, it does not do business that way--it deducts penalties, if any, from refund amounts.Fargo Travel has, on numerous occasions, similarly misrepresented itself and its association with *****. For evidence, see **************************** Fargo will not refund any of the $450 it stole from me. Fargo alleges I agreed to the $450 charge, which I did. But I DID NOT AGREE to being swindled by Fargo as it pretended to be *****.

  Business response

  03/11/2024

  We apologize for the misunderstanding. We reviewed the case and we never claimed to be the travel agency. We also confirmed that we clearly explained the charges to you. However, in order to resolve this issue, we have initiated a refund since you are not satisfied with our services. The refund should reflect in your account within the next 5 to 7 business days.

   

  Thank you

  Fargo Travel Agency

• Initial Complaint

  02/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I thought I was calling ********* Airlines to cancel a reservation and return the points I used to our account. I was charged $198. On calling ********* Airlines today to make a new reservation. I asked why I had been charged $198 to return the points and I was told that the airline does not charge for that. I was told that I had apparently called the wrong number and was the subject of a fraudulent charge.

  Business response

  03/08/2024

  We have investigated this case and acknowledged that we provided services to the customer. To resolve this dispute, we would like to initiate a refund. However, to proceed with the refund, we require the passengers address to send a cheque 

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was trying to change a return flight with ****** because the date of a funeral for my mother in law had changed. I thought I was speaking to ****** Airlines. Turns out it is some bogus travel agency that lied about the changes I was going to get and charged my card about ********************************************************************************************************************* a few hours the seats would be updated to reflect the seats I requested. I asked why it would take that long and they said I wouldnt get the seat update until I responded I confirm to the dummy email they sent. I Asked why the seats were wrong and he told me it was policy that he couldnt update the seats without that response from me. The email said ****** in the metadata so I believed him. Now we have to deal with united and possibly pay even more to get my husband the seat he needs. I will not upload anything to be shared with this business as when I called them again and asked for the business name they wouldnt give it at first and then reluctantly gave me a different name. I do not trust this business so I wont upload information to be shared with the business but I will provide anything directly to BBB.

  Business response

  03/08/2024

  We have investigated the case and found that we do not have any passenger with the name "****************************." However, we acknowledge receiving two calls from the passenger. The passenger assumed she had done business with us, but we clearly explained that she needed to connect with the airline. We provided our company details upon her request. We have not charged anything to the passenger and are willing to cooperate further to resolve the issue if the customer has any additional details to share. 

  Thank you
  Fargo Travel Agency

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My flight was delayed and airport was all but closed due to a fatal accident. I called delta airlines and believed that was who I was talking to but it was Fargo and I was charged $472.65 for a fare the next day when delta airlines told me flight changes within 3 days was no charge. I can not believe I was scammed. I feel so betrayed.

  Business response

  12/04/2023

  We want to inform you that we have spoken to the client and resolved the complaint to their satisfaction. Please be assured that we are committed to providing the highest level of service and ensuring that our clients are satisfied with their experiences.
  
  If you have any further questions or concerns, please feel free to reach out to us

   

  Thank you 

  ****

• Initial Complaint

  11/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I dialed a number that I believed was ***** Airlines. The number was actually for the Fargo Travel Agency. I spoke to Allistair who I believed was a ***** Airlines employee. At the time my wife and I were in ***********, ****** on vacation and were trying to get home earlier due to sickness. I asked ********* about the possibility of our getting an earlier flight out of *********** to *******. He stated that no earlier flights were available and that my wife was not booked to fly back to ********** from ******** (our original reservation). He stated that I had a reservation but that she did not. He said I would have to purchase a ticket for her to get her back home. He then proceeded to sell me a ticket for my wife.Our return flight was originally booked to leave out of ********. This new ticket cost $538.66.Upon arriiving at the **************** we were informed by a ***** agent that my wife did in fact have a paid return ticket (our original purchase) and that the information provided to us by Allistair was incorrect and that there was no need for us to purchase a second ticket.After our return I cantacted a gentleman named **** (the manager) of Fargo Travel Agency and explained what had happened. After several phone calls he acknowledged that ********* was a "new employee" and that he had made a mistake in telling us that we did not have a reservation for my wife. Upon hearing this I requested a full refund of our $538.66 ticket charge since since we were instructed by Allistair to purchase an unnecessary ticket. **** acknowled their mistake but offered only a partial refund on our original ticket purchase. He said the remaining amount would be held by them as a "credit" against some future purchase. I told him that was unacceptable since they were resonsible for the original mistake and we wanted a full refund. He refused to do this.

  Customer response

  11/13/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This has been resolved.

• Initial Complaint

  10/20/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 9/11/23, my son was flying on ***** Airlines home from ***** to *******, ****** with a connection in *******. His arriving flight from ***** was late to ******* and he missed his connecting flight to *******. I was trying to contact ***** to rebook his flight and called the first number that came up in ****** for ***** reservations. Unfortunately, this was actually Fargo Travel Agency. (Upon further research, Fargo Travel Agency has apparently paid to be the first several numbers on a ****** search for ***** reservations, appearing under several different names: AirTkt, fargotravels.com, flightreservations.travel, aviafares.com). I spoke to ***** at Fargo Travel Agency. He told me that we must pay $364 for the ticket because there was a difference in fare. ***** led me to believe he was a ***** Airlines representative. I told ***** that paying extra didn't make sense because of the missed connection, but he assured me that we had to pay because of the fare difference. My son was stranded and ***** told me I had no choice, so I paid $364 for the ticket.***** provided our son with hotel and food vouchers and he flew home the following day. Because ***** provided the vouchers, I called ***** to ask why we were required to pay for the ticket. ***** told me that the flight would have been rebooked for free - we should have paid nothing! ***** said this was a fraudulent transaction and this has happened to other passengers.I spoke to ***** today and he refused to provide any documentation regarding this transaction.

  Business response

  11/21/2023

  We sincerely regret the inconvenience caused to the client due to the misunderstanding about the charges levied to the card. Following our conversation with the client, we are pleased to inform you that we have addressed and resolved the complaint to mutual satisfaction.

   

  Our team spoke with client November 1, and we are delighted to inform you the client is content with the resolution reached. We highly value our client satisfaction and are committed to ensuring a positive experience for our clients.

  Customer response

  11/21/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 5/8/23 we purchased 2 direct flight first class ***** One tickets through Fargo Travels("FT"), who disclosed as acting as an agent for ***** Airlines. We did receive a confirmation from ***** that we had tickets at that time. On 9/19/23, within 2 weeks of our departure, we noticed our tickets no longer showed on our ***** app. Contacted ***** and their representative stated our tickets were canceled on 8/24/23 due to an "improper fair and a possible fraudulent transaction" completed by FT (no further information). The ***** rep expressed that communication regarding this issue was between ***** and FT and the responsibility of our canceled tickets was on FT. We were never alerted by ***** or FT of this issue. ***** could/would not reissue our tickets on that flight causing us to repurchase inferior one-stop tickets at a premium of over $5000 to get us to and from our destination to accommodate our prepaid 2 week trip abroad. We contacted FT on 9/19/23 and could not get a direct answer as to what had occurred, however, FT did refund our ticket costs. At this point we continued to pursue answers from ***** while they continued to point the blame to FT. I have now made 3 attempts in writing in addition to phone call conversations with the FT reps ****************** who have been involved in our transaction since 9/19/23, asking them for specific communication records between them and ***** to better understand who is responsible. At min, we believe Fargo Travels is accountable to us for specific answers as to how the transaction with ***** occurred, and confirmation of the transaction as being legal/accurate/acceptable and any/all communication with ***** from 5/8/23 to 8/24/23 (day we were told ***** terminated tickets) and to today. We have received nothing but radio silence. We believe we are due compensation for the tickets price differential as well as a value for inferior tickets we had no choice but to purchase.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩