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ComplaintsforAshley Furniture Home Store
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Complaint Details
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Initial Complaint
09/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I made a purchase 7/12/2031, today is 9/9/2021. I have contacted this Ashley store no less then 3 times. I do not have all the products I ordered. I spent $*******. My order # is ********. When I placed the order my sales lady was AMAZING. She price matched the Ashley website and packages The 2 "bedroom sets" were suppose to come with beds as well as a night stand. I have one bed in whole (no night stand) the other bed. I have a headboard that isn't on or attached it's just sitting in a bedroom because I still don't have a footboard or bed rails, the rails they gave me are loaners and no nightstand. Every time I call they've transferred me around to other people or just told me my sales lady will call me back the next day. I've never been called back. I want all of the products I paid for 2 months ago. I want my daughters bed to be set up and not in a cardboard box and for the nightstands to come. I'm making my payments... and on time. I want the products I'm paying for.Business response
10/08/2021
Business Response /* (1000, 5, 2021/09/13) */ The customer will be contacted today
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.