Business ProfileforBellevue Family Practice

I was originally seen by Dr. ****** in July of 2021 and again in September of 2021. He was an amazing Dr. Very patient, kind and really took the time to listen. I left his office from both visits feeling extremely hopeful. After my September 2021 visit I was scheduled to return in January, 2022. I needed to reschedule that January visit, so I called the office and they informed me I would have to wait until April, 2022. (proves how great of a provider he is). My appointment was set for April, 2022. On 1/28/22 I receive a phone call from the Bellevue Family Practice with a lady blatantly stating that I have a balance, if I don't pay it I will be sent to collections and my service will be cancelled. I said that I was unaware of any balance and mentioned I thought I had made a payment. She cut me off and said the same thing as before, adding my address to confirm that is where the statements were being sent. I confirmed my address but said again I didn't think I even had a balance and thought I made a payment. In September nobody mentioned this, when I called to reschedule my appointment, nobody mentioned this. I asked her what my balance was. She told me and I said ok I can make a payment today, just not the full amount. She immediately replied that if I didn't pay the balance in full today I would be sent to collections and my appointment would be cancelled. After our conversation, I called back and left a message for someone else to please call me to discuss my balance so I could get it paid and keep my appointment. Never received a call back. I called the next week and talked to a different lady who explained how much I owed, what it was for and then proceeded to tell me that I was sent to collections and that I would have to pay the collection agency before I could be scheduled again. I discussed with the second lady how unprofessional the first call was and how this was an unfortunate circumstance that I would not be returning if this is how they conduct business