Business ProfileforBeardmore Chevrolet Subaru, Inc.

I brought in my car to be looked at because I was concerned with the rpm while I was stationary. I did not get any updates for 3 weeks, I had to call and was told it was fine. I then asked for my driver side window to be fixed, as it would only go up or down intermittently and seemed like the motor was dying. I got an update saying they would order a new window motor and install it for a little over 500 dollars. I went to pick up my car a couple days later and was told the actual price would be 780 dollars - the part alone is barely 100 dollars and I felt as if I was being ripped off, Before I left the lot I tested my window, and it was still broken. An employee said it needed to be "reset" and she "reset" it. Ten minutes after I left my window would not roll back up and I spent about 5 minutes trying to fix it. I called the dealership a few days later to voice my frustration in the fact that my window was still broken and they told me to bring it back in. I let them know how I was not going to spend another 780 dollars to fix it because I already paid for it to be fixed and it wasn't. They took it and found that the switch was the problem and told me I could have it fixed for over 300 dollars. I asked why they didn't find that the switch was the problem the first time and I was told the switch could've broken "over time" which is not answer. If my car was looked at properly the first time I wouldn't have had to pay for a motor that I didn't even need, and the switch would've been fixed. I was ripped off and was given no apologies or ways to fix the problem. Subaru services called my husband the following day to ask if we were pleased with the services and he too voiced our frustrations, to which the employee he spoke to seemed sympathetic and told him she would talk to someone and call back. It's been 2 weeks. No one has called back. No one has taken responsibility for the lack of proper services. No one has apologized for making us buy a motor we didn't need.

Thank you for bringing this unfortunate issue to our attention. Until this notification and Subaru survey we were not aware of any issues. We have been trying to contact you to fix and resolve the situion for you. Please call us at 402-734-2525