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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Won't return call. Need Alspach to find somebody that will work with parameters set by my insurance carrier, and understanding between myself and Alspach. Was told by Josh he would not be unhappy if found another company to finish up. Still entitled to and need quality/guaranteed job. Need an update.Business response
02/22/2023
The customer hired Alspach Roofing to replace her roof and siding after a hail storm. The roof was replaced and Alspach was waiting on siding to be in stock. The complaint that the customer is referring to is a phone call was made by her (Marie ******) to Alspach on a Sunday (2-18-23). We are not open on Sunday. No voicemail or text message was left or sent. There was no way for Alspach Roofing to know that was her that had called. Her number was not saved in the cell phone she had called. Customer was contacted and this complaint was filled out by Alspach Roofing on 2-22-23
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.