![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforInboxDollar
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I won a sweepstakes from Inbox dollars if 250 dollars on November 8 the. They first email me saying email for approval. Tried to do that sent me another email saying hit the link to verify my identity. I tried over 50 times. I finally got it to work and sent it to them. They said it might take another 30 days to answer. Originally it said they pay within 2 or 3 days. Then they sent me another email saying to identify myself again. I did it over 25 times before it would work. I screenshot the proof that I passed the verification process. Still haven't heard back from them. I must have put in about 20 help tickets and they keep sending me a generated email back with the same information. What do I do now. I uses my driver's license from GA. I tried to use my military ID but couldn't get it to take.Initial Complaint
11/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Yes this app allows you to take surveys and stuff to earn money. Well I've cashed out on there twice so far with no problems now all of a sudden they won't cash me out or change my phone number due to the fact that my ID is expired and my new one won't be here for 4 to 6 weeks and I think it's wrong because they let me do it before without an ID and now all of a sudden they got you going through this ID verification thing and whenever I submit mine it won't take it because it's expired and like I told them my new one won't be here for 4 to 6 weeks and I have proof where I've cashed out on it before.Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am a member of inbox dollars, a website where you complete offers and surveys to earn cash back points that can be redeemed for cash or gifts. I completed an offer with Hint water where I purchased $36 of water as a 1st time customer and I was supposed to receive the $36 back in points credited to my account. I never received this so I reached out to customer service and provided all documentation that was requested to prove I made the purchase. They said that the information I provided was was not sufficient. I asked what else I could send them, I'm willing to send whatever is needed, and I was asked to submit my driver's license as verification of my account to proceed. I provided that and I was given the same message of insufficient. Again, I asked what more I can provide and receive the same message. I would like my account credited. I'll send any documents needed.Customer response
08/20/2023
The company resolved this issue with me. Thank you!Initial Complaint
03/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
HI BBB, My little sister introduce me BBB is a website that helps me to recover my credit. I have started this game and completed this game within required days but they not credit my amount. When I contacted with there support they don't reply my message. Please contact with them and try to recover my fund. My support ID is . ******** My activity ID is, *******Customer response
04/08/2023
They don't reply you and also now they are not allowing me to open my account.
Inboxdollar is totally a scam site.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
8 total complaints in the last 3 years.
6 complaints closed in the last 12 months.