ComplaintsforMidwest Restorations

• Initial Complaint

  10/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed a contract with Midwest Restorations 9/29/2020 to do most the repairs on damages from derecho 9/10/2020.We were told that they would have all the roof completed by Halloween. The roof needed the shingles tore off and replaced,7 raffters,on house,2 raffters on garage,several sheets of plywood on both and a window needed replaced or covered before winter and they would finish the rest in the spring.I gave our insurance check to the rep (Bill *****) I told him that there was money in the check for reimbursement of work we had already completed ******** and the gutters and gutter gaurd that my stepson was going to do ***** and a shed ****** that we had finished.They didnt get started untill 11/19/2020 didnt finish until 11/25/20 that was just the roof.said they would be back to do the soffit after Thankgiving.Didnt show until we called several times and then only made a temporary fix 12/9/20.When spring came we had to call many times to only get lied to about when they would show up.Finally after saying we wanted them working or we would find someone else to finish.Mark the owner showed up and assured us that they would get a crew and come and not leave untill they were done with every thing.More than two weeks after he promised that they would be there, just two guys showed up on a wensday and went home on friday afternoon and came back the next monday fixed the garage roof that wasnt fixed right the first time and they told me that someone else would be doing the siding and the window.Thats when we had enough so.I called and told him that we had enough and I wanted an itemized statement for what they done, he sent me invoice that didnt have any details.I had recieved a check from ******** shortly before the invoice.I took the invoice to my insurance agent we discovered that Mark had claimed they had done everything on the insurance estimate,which included our reimburement,shed and a chimney that wasnt replaced ********.our check was for *********

  Business response

  11/30/2022

  Mr. Kerr,
  We will be reviewing your file this week and sending out a detailed invoice along with the work scope. Once you receive it, we will be more than happy to call and go thru all the invoices and documents with you. If there is work not done, we can do it or reimburse you the difference after we review together.
  
  Thanks,
  Midwest

  Customer response

  12/06/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  we have already done this, a year and a half ago. I talked to MARK ON Friday he seemed to motivated to settle up at first but needed time to go thru a file that he already has gone through. He told me he would call Monday at 2pm he did not. HE emailed me 530pm all correspondence would go through BBB. HE told me Friday he would have check for us this week. It has been over two years since he has had our insurance check of $********* which had over $******** of money in there that he had no business with. When he didn't call Monday we thought here go again My wife and I WANTED to demand more money because of all that he has put us through both emotionally and financially. I had my BBB COMPLAINT Filed on 10/18/22 he did not respond to it until December1st I inquired to bank where my insurance check was cashed on NOV 25 ON Friday I call his office got the machine hung up like had numerous times in the past only this time I GOT called back and it was Mark returning my call. Why now coincidence, maybe. We now are asking for $****** for interest on our money that he held hostage. Mark should have called when he said he would

  Business response

  12/07/2022

  I believe the customer is forgetting they received $******** on 6/24 from there insurance company, they keep this money. As stated on the contract he is owed $********. Mark with Midwest met with the homeowners, and we came up with $******** being owed to them. I told them they could keep the check for the full $********, which they did. He did inform me on the phone on 12/2/2022. That they did in fact pay an additional ** out of pocket to finish some odds and ends. The roofing alone on this job was over $****** not to mention the other items done. We are lost where he is coming up with ******, he would like back. This contradicts all the paperwork, contract, invoices along with what they already received from the insurance company for themselves.
  *** **************** ***************

  Customer response

  12/12/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I find it to be really interesting that he told us that we could keep our own money. when we signed the contract, we were told we would be getting all the work done in a timely manner and was told we would get the money for the cleanup and the gutters that was on the contract. They did not do the whole job and they
  did not give us a cent of the initial check payment and here we are over two years later talking about a contract that they didn't honor themselves. we Were only asking for the extra $**** because of all of the long and unwanted delays you send us the $********* and end this nightmare you have put us through.

  Business response

  12/27/2022

  Keith,
  We have material invoices, labor invoices, and final bills we have sent to you. You claim you are owed over ******. You have already kept $***** in some change. Per your insurance work scope my company did 90 percent of the work. We all agreed on that. Also, when we asked you if you received the $***** when we spoke you told me no. Your insurance has verified the check was cashed. You also told me you had to pay someone $***** to finish some of the work that our company did not do. The gutters and the tree were what the $***** were issued for. Please provide receipts of any items on the workscope that you paid out of pocket for so we can reimburse you correctly. Saying you are owed over $****** on a $****** claim where we did roofing, framing, siding, and wraps. All listed for over $****** on your insurance workscope. If we do owe money back, please provide receipts as we have given you every document, we have in our file thru this bbb process.
  
  Again, try in be reasonable and you did receive the $***** and cash it per the insurance company.
  
  Thanks,
  Midwest

  Customer response

  12/28/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Midwest did not do the siding, wraps, or anything else not related to the roof. we had to buy all the materials and hire someone to install it. Materials were over $******* labor was $********. We had to use out of savings and retirement accounts. We can't wait for the mail, it will be interesting to see.

  Customer response

  02/02/2023

  Midwest has not contacted us like they had promised. I thought after our last rebuttal they would have. We are still wanting ********* from Midwest. Midwest fraudulently claimed payment for work that they didn't do and materials they didn't use on our home. We would like to get nightmare over with.

  Business response

  02/06/2023

  Keith,
  We have put a final invoice together showing what you are owed and what you have kept so far. You have kept over $*****. Our company does owe you money and are willing to write you the check for the ******** invoice. It is a far cry from the $***** you are asking for. But no the less it is completely accurate.
  *** **************** ****************

  Customer response

  02/06/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  We have not received any payment from Midwest the only money we have received was from ********. The total was only **** and change not ****. The last invoice that posted showed Midwest doing all the work, which you did not do, claiming you did 90% of the work. Now you say this one is accurate, it is not. there was extra bracing that was not done, the chimney you did not replace the facia wasn't finished on southeast side of the house and the whole east side of the garage. What you are forgetting is I was told that I would get the $******** and the gutter money when the check was cashed that amount was on the contract by your employee. I received an invoice dated 06/18/21 from you that said you owed us ******** and it looked a lot like the one you just posted. I can't believe that money amounts are different. They should be more because there were things that you didn't do or finish. Here you are two and a half years after you sent that invoice, and you haven't tried to settle up. In fact, you've done everything to delay and avoid paying us anything, and now it's been two months since we have been doing this with BBB and I don't feel any more confident about your sincerity. I don't know how you think we got over ********. I noticed on the invoices they all say due on receipt I think the contract says that also. we have spent to date, over $******* out of our savings and retirement accounts while you held on to our check we will settle for ********* if we have payment by the end of the month.

  Business response

  02/07/2023

  Keith,
  We all understand you want $******. But you are not providing any reason or logic behind the $******. Where are the detailed invoice you allegedly paid other contractors. You claim we did not do @ things on our invoice. We are saying you are owed money; around $******** this is all off the insurance work scope. You are saying you are owed $********* plus the $***** received. So, on the $****** claim you are owed $*********. That means my company did not even do the roof. If you serpent $****** out of pocket but yet you have received over $***** from insurance. This is conflicting as you would be owed $***** per your own statements thru the BBB. Please breakdown off the insurance work scope what you think you paid for or provide documentation of what you paid out of pocket for.

  Customer response

  02/08/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The work that Midwest did came to a total of ********* that was without tax , labor and overhead and profit. I got that figure from the invoice that Midwest sent to ******** and the invoice he sent to me.The first invoice that was put on the BBB was everything and still the work that they actually completed still comes to a total of *********. this last invoice that was put on here had facia at ******** the right elevation was not ******** should have been ****** the roofing misc. was the shed that they didn't do and didn't leave shingles for it ether. All these invoices have two things in common that's the tax and the overhead and profit. were the same amounts the overhead and profit should have been less and the taxes also the overhead and profit is 20% of the work completed which comes out to be $******** Added to work completed minus the ***** we had to pay to finish facia, rafters in the attic. I will send copies of the invoice TO the BBB sent to me 06/18/2021 and the estimate/invoice from contractor the total is ********* I have to send by mail so it will be 3 or 4 days but you can call me if you want.

  Customer response

  02/09/2023

  the check that we gave Midwest was actually two checks. I told Bill that when I gave it to him, that $******** which we never got from Midwest was under misc. as debris removal. The total for the work done by Midwest ********* that includes overhead and profit less the ******* for other contractor is *********. ********* - ********* = ********* owed to us. remember $******** by your own admission is already ours.

  Customer response

  02/22/2023

  Midwest received our insurance check in the amount of ********* on 9/29/20 by Bill *****. The check was addressed to my wife and I and ****** *** ******* **. I told them that check was actually two checks and we needed to have $******* as soon as possible. So that would have left Midwest with ********* to work with. We never got the $******** ever to this day. The work that Midwest did end in June of 2021. Midwest sent the claim to ******** claiming everything on the adjusters report including things they did not do. Then we received checks from ******** for the overages on the things they did not do, and for lawn furniture, food and other items that were separate from what Midwest was hired to do. Midwest sent us an invoice #**** dated 06/18/2021 it listed only the work Midwest completed which was the roof, facia and soffit. That invoice said Midwest owed us $********. I questioned that amount and pointed out that they had not done or completed a couple of things. I took this invoice #**** dated 06/18/2021 to a local contractor and with the numbers on the work that Midwest said they completed minus the things they said they did but didn't. the totals were $*********, overhead and profit $******** labor min. ****** tax ****** =********* minus $******* for things done by another contractor, =$********. $*********-$*********=******** then add the $******** = *********. On the invoice #**** Midwest had the amount of the check that they cashed wrong. The contractor that helped me with this suggested Mark or someone from MIDWEST come here in person to settle this dispute and pay what is owed. Once again the money that we received from ******** is totally irrelevant. Iam going to email a copy of the check that Midwest cashed $********* 10/01/2020 Mark said we received over $******* from ********, if totals the two highest amounts that ******** gave him $********* & ******** it will = *********

  Business response

  02/28/2023

  We forwarded MR. **** a complete invoice on the job.  We asked he send copies of the alleged $**** he paid out to complete the work.  We also know Mr. **** received over an additional $**** from the insurance company due to our knowledge and experience in dealing with his insurance company.  He says he is owed *** with no proof.  All we are asking for is for proof that we did not do what we invoiced for.  We have bills from suppliers for siding, roofing, and framing, along with paid labor.  Yet he says we did not do the work.  **** ***** ** ** * ****** ******* ** ************ ** ** *** ** ****** *** **** ******** ** *** **********

  Send in receipts for the $****** you think we owe along with the $***** you received from the insurance company.  You told me verbally you spent $***** out of pocket.  Now you say $****** was paid to other subcontractors.  This is simply not possible.

  Customer response

  02/28/2023

  the check we got from ******** .was for ********* , ******** was for money that we had already spent Midwest was supposed to have given us that money that would have left them with ********* those two amounts are the only ones that are relevant here. Midwest only completed ********* of the work add in overhead and profit tax and labor min. it comes out to $*********. ********* -********* =********* +******** for work done to be done by another contractor. The ******** only pertains to roof related work only, the total is $ ********* . I have an invoice dated 06/18/2021 #**** from Midwest that is where  I got these totals. I cant understand how Midwest thinks they should get paid for work that they did not do. Thís invoice clearly shows that MARK knows he owes us, I may have gotten the amount wrong in the beginning but the $*********. is good . I think an in person meeting is well over due. This has gone on way too long. Again what money ******** gave us after the $*********  check , the one you cashed is irrelevant. 

   

  Customer response

  03/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  Keith ****

  Customer response

  03/03/2023

  I believe that I have explained why Midwest owes us by there invoice # **** dated 06/18/2021 and the canceled check from ******** that some how they were able to cash. Both were sent to emails that we had got from Midwest. When I asked for an itemized statement in 2021 they sent us that invoice #**** dated 06/18/2021 now MARK doesn't want acknowledge that it even exists. We think Midwest should call us and go over the only invoice that matters.

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