Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Waste Connections has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWaste Connections

            Garbage Removal

            Contact Information

            1200 Hamilton St

            Fremont, NE 68025-6203

            Get Directions
            Visit Website
            (402) 721-7511

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company provides commercial, residential and industrial garbage and waste removal and recycling services. They also offer services for dumpsters, roll-off containers, hauling, trash compactors and recycling for aluminum, tin, paper, cardboard, glass and plastic.

            Business Details

            Location of This Business
            1200 Hamilton St, Fremont, NE 68025-6203
            BBB File Opened:
            12/5/2007
            Years in Business:
            27
            Business Started:
            1/1/1997
            Date of New Ownership:
            7/27/1998
            Business Incorporated:
            7/27/1998
            Type of Entity:
            Corporation
            Alternate Business Name
            • Waste Connections of Nebraska, Inc.
            Business Management
            • Mr. Jamie Johnson, District Manager
            • Ms. Robbin Anderson, Account Manager
            Contact Information

            Principal

            • Mr. Jamie Johnson, District Manager

            Customer Contact

            • Mr. Jamie Johnson, District Manager
            • Ms. Robbin Anderson, Account Manager
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/06/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            We get our trash picked up bi-weekly. In Dec. 2022 our pick-up was skipped. Upon contacting the company I was informed the dump was closed on the day of our pickup so they could not pick up. When I asked to reschedule, I was told they could not reschedule and informed to just stack our trash outside the dumpster. I then asked for a credit on our account for the skipped pick up and was told that they would not credit us, but there would be no extra charge for the additional trash at the next scheduled pick up. Our trash sat in the driveway for the entire month of December, making it difficult to park over the holidays, smelly, and a health hazard as it attracted varmints. At that time, I cancelled my service and had to beg them to come pick up their dumpster to make room for our new one, which I was told they would get to it when they could and it still took two weeks. A few months ago I received a notice for a past due bill and was informed that it was for the driver having to pick up the extra trash at his last pickup. I was informed there would be no extra charge AND I already paid for that trash pickup, as it was the one that was skipped in December. I sent a letter stating that I was informed there would be no 'extra' pickup charge and I had already paid in full for the month but they skipped our pickup, and I also sent a copy of the ****** review I left them the day everything happened for proof of time stamp. Today I received a letter from a debt collector attempting to collect the $** charge I was told I wouldn't get. When I called Waste connections to dispute the charge, they refused to do anything and told me to contact the debt company, who told me to contact Waste Connections. In truth, Waste Connections owes me for services not rendered in December and lot rent, as they are the ones who broke our agreement and refused to pick up their dumpster, making it difficult to park. I am requesting Waste Connections remove the false charge from my account.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shelly K

            12/11/2023

            There prices is all over the board. I had this company as my trash pick up at home, 56.00 a month, a elder lady next door was 99.99 a month, we both drop this company. I work for a school we have two buildings, one has a 1.5 yard waste container for 276.60 a month, and one school has 5 yards waste containers at 272.68 a month. Tried calling several times, but know answer as to why the difference. Tried to cancel service said I was in a Contract, I would have to pay until contract runs out. Poor business.

            Waste Connections Response

            12/12/2023

            Shelly, 

            Thank you for reaching out regarding your commercial accounts and residential account. The price you are paying for service factors in a number of things. The date you started service, the promotional rate or regular rate you received, if you increase or decrease your service level, the length of the service agreement (contract) and price increase % done each year. Example - a customer starts service in 2016 for the current rate of x amount of dollars. We do a price increase across the board to all customers to off set the ever increasing cost of doing business. A new customer sets up service in 2018 with a promotional rate for 1 year (which is lower than what the customer is paying who started in 2016. We do a price increase across the board the following year to off set the increasing cost of doing business. These customers rates will be different and will never be the same unless they started at the exact same time at the same rate. We can not do a price increase of 65% on the customer who stared with a promotional rate just to catch up the the customer who started in 2016 and only receives a 12% increase. This would be bad business practices. Also commercial business accounts all have service agreements / contracts in place for services. This is a standard business practice. Our sales representative, Melanie, offered to work out a deal on your commercial school accounts to help with the cost of services. You declined the offer. Your service agreement (contract) is up on 3/1/2024 and instead of having to send a certified letter to cancel not more than 90 days prior to that date, Melanie, has agreed to take your verbal cancellation at the contract end date. I would be happy to go over any of this information with you and I can be reached at ************.  If you would like to go back and discuss rates / services, Melanie, would be happy to assist you with that as well. I apologize if you feel that we have not explained your services as there are many factors that go into pricing and service level. I will make sure to note the accounts and look forward to speaking with you anytime. 

            Kindest Regards

            Lindsay Harry 

             

            Local BBB

            BBB of Midwest Plains

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.