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ComplaintsforRodeway Inn
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Complaint Details
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Initial Complaint
01/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Dec 22-28 we rented no 1 but 3 rooms for Christmas to together *********************************************************************************. I needed 1 room with 2 queens, accidentally booked 2 rooms with 1 king. Per the assistance manager, they couldn't do it because i had booked third party, and i said that when the heater didn't work they moved us last year when we had stayed at this same hotel..no regards to change. So, i had to book a third room for Dayton ..asked if atleast be on the same 2nd floor. next to rooms ***-***..nope they purposely put him on the 1st floor by himself!! Then on Dec 26..after 4 days of being there i got a phone call from hotel sayihg my sons dog, a size of teacup poodle, was barking in kennel (never complaint at all!!) and guests complained..conversation: "the guests are complaining about your dog." i said i;m sorry there dog has never bothered anyonej"....."you need to come and get your dog or I will call the dog catcher and enter your room and have it removed!!!"....i was in ******** at the time and not close so i called my son and he went back to the hotel and got the dog. it was left just due to an engagement it couldn't attend for a few hours, in his kennel...I am outraged that someone would threaten to go into our room, which no real emergency or life threat and say they were going to take our dog. Anyway...my son confronted her and told her to never threaten that again and how we are hardly at the hotel, since visiting family. So, the assistant manager, ******, started charging my $***** atleast 6 times on my debit card they used to incidental damages, which NONE was done. ***************************** nothing is ever damaged where i stay!! ********************************. Anyway...I asked another employee if i could talk to someone higher than her and that employee said something and then the asst manager stated to me "how dare you go behind my back and try to get around what i told you"...first of all i am not an employee, friend, relative or ANY acquaintance of hers to be scolded like that so she financially started to sabatoge my bank account!!! i paid all through ********* prior to checking in.Business response
02/02/2023
Consumer Response /* (2000, 22, 2023/02/01) */ The company responded and offered a 3 day stay for free Dawn ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.