ComplaintsforSelectel Wireless
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed up for a selectel wireless plan advertised through an email I received that included a mobile hotspot & unlimited data. Upon receiving the phone, I was told my phone wasn't compatible with the promised hotspot. Additionally, the advertised "unlimited data" was unusable after 10GB as per customer support. The phone itself does not work properly since the day I've received it . It constant drops calls, data issues, keyboard problems & power button failures. Along with I'm not even receiving very important text msgs at all . Verification text that I'm sure most people needs with their phone number for most sites and I've informed support since the first time contacting support & completing several troubleshooting task, I was offered no fix to the issue. Other than to send my phone back into them to evaluate for any damage to the phone and what seems like damage they are trying to say I've caused to the phone. I contacted them immediately with the issues I'm having and have no caused any issues to the phone . It works and looks as it did every since I opened the phone. Plus I need my phone. I paid selectel wireless for a phone and plan I am not receiving and I health issues . I have to have a properly working phone with the plan I paid for. I am not going without a phone through this ridiculous request of sending the phone in and waiting for them to evaluate the phone and then what ??? They have shown they are not a very honest company whom shows no respect for customer satisfaction . I have never received such bad customer care or such bad business from any business I've ever delt with in my life. I'm so angry and completely feel I've been scammed by this company and I'm not sure how they are a legitimate business .Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2 consecutive times in September 26and December 11 my ACP benefit were transferred without authorization and my knowledge from my internet company Breezeline .I contacted UCOC and was advised that ACP was transferred to Selectel wireless and was provided with TN ********** I never heard about this company and have no service with Selectel warless .I was trying to contact company to disenroll and stop slamming. 2 times i was on hold was on hold over an hour not being helped .virtual chat only requested the credit card number . I was never provide any information or proof of ACP eligibility to the Selectel wireless and have no idea how they got my benefit They were paid by the government without providing any service.Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I switched my service from **** ********** *** to a program that I pay $***** a month for. When I switched, They completely dropped my carrier, took my $***** and left me with zero Phone services. Now after calling them over 7 times and reaching out to *******, which is who Selectel Rents lines through, I STILL DO NOT HAVE ANY PHONE SERVICE AND NO-ONE CAN HELP ME. I AM EXTREMELY ANGRY FOR THIS AS WELL. WHERE IS MY SERVICE AND MY REFUND. SELECTEL DOES NOT HELP YOU AT ALL. This has all been happening during the course of this last week up to and including, 01/24/2023Initial Complaint
02/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I paid cash on my account 1/29/2022. found out 2/2/2022 that my account was not credited. they did not give me a receipt. when I returned to the store was told I they would not do anything because I did not have a receipt.Business response
03/08/2022
Consumer Response /* (2000, 12, 2022/03/06) */ I received a phone call from the manager of Selectel Wireless on 3/3/2022 . She offered a credit to my account or a refund . I asked her why this happened in the frist place , she said she is still trying to find out . She said she give me a call to notify me . I already have a different phone carrier and the money is a small amount , I just don't this to happen to anyone else . I am satisfied they are making the effort to correct this and can consider this issue resolved . Thank you for all your help in this case .
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.