Customer ReviewsforGering Valley Plumbing & Heating, Inc.

Brendon did a great job for us. Being new home owners, he walked us through our options without pressure. It's a bit mindboggling and I appreciated his careful and caring attention to details.

Teri, Thank you so much for taking the time to leave this review. We are so lucky to have Brendon as he always ensure his customers questions always have answer. Thank you for letting us come into your home. We hope to see you agian!

I always appreaciate GVP's work. They are straightforward and honest before the work starts. I have used them for HVAC and plumbing. All the techs are friendly real people who tell you the truth. I will continue to use them from here on out!

Michael, thank you for taking the time to leave a 5-star review on the Best Business Bureau, we are so pleased to hear that you have had such a great experience with us. Your feedback helps us ensure that we continue to deliver excellence service to our customers. We look forward to servicing you and your home in the future.

On or about 3-11-24 we had GVPH install a tankless hot water heater. That install went ok. After a couple days of use, we were not satisfied in the performance. We called GV back to resolve a flow restriction and heating issue. Their tech thought there was not a problem. I indicated that I thought there was a flow restriction due to the install. He removed a valve that they installed with the tankless and that seemed to solve the flow issue. As far as the temperature issue. When we ran the hot water only and were not satisfied to the temperature received. He adjusted the heat on the tankless and that seemed to solve the problem to date. He ran his tests and said we had a couple of lavatory faucets that had some residue. He also indicated that there was a couple of stem valve cartridges that probably needed replaced. He then went to his truck to talk to someone to get an estimate of what the replacement would cost. He came back with an estimate of $1550.00 to replace those. I thought that was extremely high and told him I would do that myself. I called their Manager (Tara) on or about 3-18-24 and expressed that I thought that charge to replace 2 valve stems was extremely high. I found those valves costing $14.40 each and with shipping for 2 valves would total $40.00. That would put the labor for 1/2hrs worth of work well over $1000 per hour. I further told here that if it were my mother, who is 93, she may have been taken advantage of. She said she would look into that. She called me back a couple hours later and explained that that would include replacing the entire faucet system in both bathrooms. That WAS NOT what I was told by the tech. She then said that she would look further into the situation and get back to me. Have not heard from her since. I replaced those valves myself in 45 minutes for less than $50. I have to wonder if others have been taken advantage with this practice.

Hi Rich, we appreciate your feed back and I do apologize that we did not meet your expectations. And thank you for taking the time to talk to us again yesterday. As we went over the estimate that was provided for the $1550. Was for New Faucet, New Supply Line and New Emergency Shut off for two bathrooms. Understanding now that was not what work you were wanting done and you were just looking to have the stems replaced in the faucet. That would be a different price for the material and services. I hope that we were able to explain and answer all of your questions. And if you have any further questions please reach out to us at the office. Again, Thank you for reaching out and providing your feed back.

Justin came to our home to remove an old water softener and turn an outdoor water source from soft water back to hard water—he will have to return with more help to get the old water softener out due to it being so heavy but was able to get the rest of the work done. He was very respectful and even put shoe covers on to protect our floors! He did a great job and answered all of our questions!

Lori, thank you so much for your review of the service you received on your recent visit with our plumber Justin! We're so glad he was able to help resolve your challenges! Since you're new to our company I do want to let you know that we take time almost every single day to train our technicians on technical aspects and customer service, and we do warranty most of our repairs for 2 years (both parts and labor!). We look forward to being able to service your HVAC and Plumbing needs in the future! Thank you for trusting us in your home!

Called GVP and had a tech out same day to look at my AC. Erick did a great job answering my questions and explaining the issue and repair time.

Danna, Thank you so much for taking the time to review the service you received from our Technician Erick! He will be very pleased to hear that he earned 5 STARS while in your home! We hold training for our techs 5 days a week generally, we are so happy to see that it is paying off! We know you have a choice of service companies in the valley and we thank you for trusting GVPH!

Identified an old problem and found the solution Rectified the problem same day at a reasonable cost.

Michael, thank you so much for leaving us another great review, we appreciate you! Thank you for being such a loyal customer over the years, we look forward to servicing your home in the future!!

Recognized a problem with our water softener and made arrangements to get it replaced. Couldn't be happier. Mike B

Mike, thank you for taking the time to leave feedback on the service you received from our Technician Curvin! We are very pleased (and not suprised) to hear that he delivered 5 STAR service while in your home! One of our core values that we strive to deliver and model each and every day is Integrity and you could not ask for a person who has more integrity than Curvin! Mike, you have been one of our loyal customers now for many years and we would like to say Thank You for continuing to trust GVPH with your homes service needs!

I appreciated prompt, courteous service, addressing multiple issues, and resolving some same day. I was given figures to go over for future large projects as needed. Justin and his helper are in the right profession.

Kim, thank you so much for taking the time to review the service you received from our techs Justin and Tristin! We are very pleased to hear they gave you 5 star service! We train our techs daily both on customer service skills and technical issues, so we are happy to see this training is paying off! Thank you so much for placing your trust in GVPH, we look forward to being your service company in the future!

Erick was super helpful. Thank you for diagnosing the problem and documenting the solution with pictures and a quick talk-thru.

Mitch, thank you so much for leaving your feedback on our technician Erick! We are very pleased to hear how pleased you were with him! We are not able to ride along with all our techs to ensure they are doing their job as they are trained so we rely heavily on customer feedback like this! Thank you so much for trusting GVPH in your home and we look forward to being your service company of choice in the future!

I am leaving them one star as everyone deserves one. I have been a customer of this business for over a dozen years and spent thousands of dollars in service and purchases over these years. Yesterday (Friday) my furnace (which I purchased from them and which they inspected pre-winter) malfunctioned. We are talking mid-winter in Nebraska where only recently the temperatures dropped to below zero. When I contacted them they told me they could not send a technician (to even diagnose the problem) until the next Friday leaving my home without a heat source for 7 days. Are you kidding me??? IN WINTER!! Do you realize the hardship this would cause? Either they don't work overtime or they don't have enough employees to meet the needs of their customers. They couldn't care less that I was a long-time customer who spent thousands with their company. I contacted a competitor who sent a technician within two hours and the problem was fixed. I had no heat for a few hours rather than a week (a company who cared). GVP's response to my need was unacceptable and they lost a customer with deep pockets.

Joe, thanks so much for your feedback again. We value our relationship with all our customers whether new or old and it is unfortunate that anyone has to wait to get heating service due to high demand. I would be more than happy to discuss this situation with you further if you would like to contact me at our office please do ************.