ComplaintsforHornady Manufacturing Company
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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I HAVE EMAILED HORNADY MULTIPLE TIMES AND NOONE HAS GOTTEN BACK TOO ME. THIS IS THE 2ND POWDER CHARGER TOO HAVE AN ISSUE IN LESS THAN A MONTH. I HAVE ALREADY TOLD THEM I AM GOING TOO ANOTHER PRODUCT BUT I WANT THIS ONE COVERED. SINCE THEY SAY THEY HAVE A LIFETIME WARRANTY. I would not recommend their powder chargers too anyone. They seem too have many issues.Business response
10/24/2023
After looking into what happened with this guy, I think there was some confusion on both parties. We had two different Techs helping this guy, Gary, and Ben. We tried to send him an email tag to get his unit back, but he didn’t receive. We finally got a unit sent out the same day we received his back.
Looks like we shipped the replacement on 10/16 and shows it was delivered on 10/20. Tracking # ****************** with ***. Tracking states that it was left with customer at the door.Customer response
11/02/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
*********** ********* I have a 2nd unit that is having an issue and they still have not corrected the problem yet. The 1st unit I got and is all set. My other one that I sent a video of it not spinning is not working. The other unit was leaking gun powder.Business response
11/03/2023
Not sure to whom ** ********* spoke to in cussed but if he would please, we can get this resolved.Customer response
11/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********** ********* I will contact Hornady customer service again. And see if they follow through with resolving this problem.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.