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ComplaintsforSmokin' Joes Tattoos
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Put Money down for a tattoo, decided I no longer wanted to get said tattoo, messaged the guy about getting my money back and was told after the fact that deposits are non-refundable. Was not informed at all about deposits being non-redundable. Not one person verbally said this too me or showed me anything about this. Also no paperwork was signed and nothing was done at all. Meaning I didn't get a tattoo.Business response
04/29/2022
Business Response /* (1000, 10, 2022/04/15) */ When you walk into my business Smokin Joe's Tattoo shop, it has a wooden sign that's about 5'Long. It reads "DEPOSITS ARE NON-REFUNDABLE." When we took a deposit from Mr.******, I specifically told him that deposits are non-refundable. However, I did mention to Mr.****** that we could always post pone the TaTToO appointment for a more reasonable time. I have been running my business START to FINISH for 34 years, it's ALWAYS been this way. DEPOSITS ARE NON-FUNDABLE. There's a reason. A deposit basically covers a customer's spot in the TaTToO chair. If a customer puts the DEPOSIT DOWN AND DOES NOT SHOW UP and other potential customer's walk-in my shop wanting work done, I'm gunna put them in my chair and do the work. I loose money everytime a customer does not show up and I wait and wait and tell potential customer's I can't work on you because I'm still waiting on my appointment that's LATE. I stand by MY work and MORALS of running it. I have given him multiple chances to do the TaTToO of choice and when he wants to do it and he never shows up. Mr. ****** is not my first and certainly not my last customer. I apologize for any inconvenience but I certainly tried to make it right.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.