Business ProfileforGlion Electric Scooters

In August of 2022, I purchased the Glion Dolly electric scooter directly from a authorized retailer of Glion, ******, for a total of $634.94. Initially, I was satisfied with the performance of the scooter; however, after just over a year and few months of use, the scooter began to exhibit significant malfunctions. Specifically, the battery display and throttle started to malfunction, turning on randomly one day and refusing to turn off, rendering the scooter unusable. Upon contacting Glion's customer service department to seek assistance with repairing the scooter, I was appalled to learn that they had discontinued the model (a model that was brand new at my time of purchase) and no longer stocked the necessary parts for repair. Which means I cannot even make the repair myself since Glion will not. Despite acknowledging the defect in their product, Glion refused to take responsibility for the faulty scooter or offer any form of compensation, such as a refund or a replacement with a comparable model. This lack of accountability and customer support is entirely unacceptable. As a consumer who trusted Glion's reputation for quality electric scooters, I feel deeply disappointed and let down by their disregard for their customers' satisfaction and their unwillingness to stand behind their products. I urge the Better Business Bureau to investigate this matter thoroughly and to hold Glion accountable for their failure to deliver a reliable product and to provide adequate customer support. Additionally, I request that Glion be compelled to offer a fair resolution, whether that be a full refund of the purchase price or a suitable replacement scooter