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ComplaintsforComputer Hardware, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a ********* membership with Computer Hardware in *****************. This was advertised as a service whereby they would provide services, including data transfer, for a set fee each month. In the four months since I purchased it, the store has lacked expertise to solve a major issue with my laptop saying things like "it's a complex problem, and we'll do some research," not returned calls or returned them late, and had me come in to their location only to tell me that they can't help. *************************************** I spent 2 hours on the phone with ***** Sunday and received very specific instructions from one of their IP specialists to give to the tech at this location. He instructed me to give very specific instructions to the techs, which I did over the phone, via text and email. I was told to come in with my laptop and then informed they couldn't help. I feel like this business misrepresented the capabilities they have the bandwidth to handle. ***** said that the solution is a fairly basic one and that ***************** should be able to do it easily. Since this store hasn't figured out the issue in 4 months, I wish they'd be willing to try ******* advice. I do not feel I am getting the service or expertise they purported to have when I purchased this plan. So far, the one service I did get was their delivering a power cord when mine failed.Business response
04/05/2022
Business Response /* (1000, 5, 2022/03/18) */ Hi Julie, We do our upmost in every situation with our customers especially to those in our ****** program. We have been in contact multiple times with this unique situation. I believe there is some miscommunication on ******* end that led to some frustrations and false promises that we did not make. At the end of the day, we were able to perform ******* instructions as per your notes and did this at no cost, of course. As far as we know, you left satisfied with the work performed and have not heard anything back since then. Regardless, if there is more we can do to make this right then we would love to go through it! Thank you. Consumer Response /* (2000, 7, 2022/03/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I agree with the business's response and realize that some of my frustration was indeed caused by *****. The business has resolved this situation to my satisfaction and I regret having filed the complaint in the first place. I overreacted and I apologize.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.