ComplaintsforFlux Footwear LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My package (***** * ******) was stolen within 2 hours of delivery thanks to UPS delivering it incorrectly. I tried to file a claim with them but they would not open one until I reached out to the shipper first. I emailed **** as well to see what could be done. They responded to me in one business day and were very kind, and said they could ship out a replacement pair. However, the shoes I had bought were not in stock anymore in that color. When I mentioned this, the customer service rep responded in 24 hours with “Would you like me to send an alternative color? Once you confirm with me the color of your liking I will place a replacement order with no cost to your destination right away.” I asked if I could wait until the original color I ordered was back in stock, and the rep said “you'll get a notification when the product is back in stock. Once you receive the notification please reach back out to us and we will place the replacement order right away.” The color came back in stock a month later and I emailed the team, but did not hear back. The color went out of stock again, and I emailed them 6 calendar days later saying “ it looks like that color is sold out again. At this point, I feel like I’m not going to get my shoes unless I’m more flexible. I would like the replacement pair soon so I can actually use them for work, and don’t feel like I can wait another month for the Dove color to be restocked. I see that the Black and Sand color in Women’s size 9 are both in stock. I would be satisfied with the Black, and if that sells out before the order is sent, then Sand is okay too.” I followed up again six days later to no response. At this point, I do not believe the seller will respond to my queries and they plan to never make good on their original promise to me. I really want these shoes for work so I am not requesting a refund.Initial Complaint
04/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Transaction date 4/7/24 for sneakers and a crossbody bag. Purchased through Instagram storefront after seeing Instagram ad. No where does it say "final sale" and on the crossbody bag page it says 30 day returns. I received a receipt stating that the accessories are "final sale" and no returns will be accepted. I provided screenshots to the company where it says I can return the item, however company will not accept return of the crossbody bag despite proof that website says item can be returned, and no mention of final sale. I would like to be reimbursed for the crossbody bag which is $28 plus $2.03 in sales tax for a total of $30.03.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.