Business ProfileforFocus C3, LLC

During an initial appt for my son on 04/12/2023 the provider Phyllis V**** was unprofessional and traumatizing to my child. We entered the appointment where my son was wearing a face mask (mouth/nose). Phyllis asked him if he was feeling ill, he replied that he was not, and she asked why he was wearing his mask. He stated that it made him uncomfortable to have others looking at his face. She stated that there is no evidence that the masks prevent transmission of the COVID 19 virus and told him to remove it from his face. I thanked her for her time, and we left the appt. My son is an established patient that has been there numerous times with the face mask, so it is unrealistic to think that this was a safety concern. Additionally, face masks have been (and continue to be) worn throughout the entire COVID 19 pandemic without an issue of providing medical care with them on. If my son had gone to the appointment alone it would have caused significant trauma for him to be treated the way that he was by someone he is told to trust. Being that this is a mental health issue this type of conduct amplifies this concern as the environment provided was not safe or conducive to medical care for my child. The mental health field is so completely strapped for care currently. There are numerous mental health facilities that are booking 4+ months out. It is extremely disheartening that providers like this continue to perpetuate the stigma behind mental health and make it so patients (ESPECIALLY CHILDREN) don't want to get the care and help that they need. While everyone is entitled to their opinions of COVID 19, it is NOT your place to bring those beliefs into a medical practice where you're seeing patients and where your knowledge/help should be backed by science. The office was notified and we were advised there was nothing that they could do since she is an independent contractor.