ComplaintsforOne Shot Auto Repair
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my vehicle to One Shot Auto for some repairs. The big repair was the water pump. The engine timing wasn't off or bad but from recommendations from outside sources and this shop I decided to have the timing chain kit replaced as well. They have already redone the timing chain, so twice now. After the last attempt the mechanic hit a deer causing over 7k in damages. So I went to another shop to verify and get repairs done. Come to find out that a few things they claimed to have fixed and charged me for they didn't do cause I physically watched. My vehicle is now both in worse condition mechanically and physically than when I took it to One Shot Auto... I can't afford the labor to have the timing chain done again. Nor can I afford the body damage..Business response
04/24/2024
Sorry ********, that you feel that way, we did everything to take care of the deer situation that we could. We gave you a $1,900 job for free after we were done with the repairs of your vehicle. Your insurance company denied your claim since you lied to them about what happened. The timing chain can't jump and you didn't replace the VVT sprockets as we recommended, you chose to skimp out on repairs after we recommended certain repairs.During repairs, we recommended the VVT sprockets be done while doing the timing chain, and you refuse to do so. You stated you didn't have the money. You brought back in the vehicle after you drove it for 5,000 miles stating it had been running great, we than ran the codes and told you what it was, you tried placing blame on us over that. Then you turned the deer Collision over to your insurance which mine would not cover because it was not negligent or our fault, it would be no different than if you were to allow somebody to drive your own car, and they hit a deer. We were test driving your vehicle, and the deer ran into the side of it. So I was kind enough and gave you a $1,900 job for free to cover your deductible. My insurance is no different than any other mechanic shop insurance here in Lincoln. When you turned your vehicle over to your insurance, they contacted us as you were claiming way more had been done to your vehicle by the deer than the damages already at hand. We had taken pictures of your vehicle prior to the accident and after the accident then you come into my shop with a gun attached to your hip and an attitude and I kindly asked you to leave my place of business. Take your slander and your business elsewhere.Business response
04/30/2024
******** only paid for his initial parts to be installed and then we gave him all labor for free so that he could afford his deductible from a deer running into his vehicle while test driving it. His insurance for his vehicle DENIED his claim because he LIES and continues to do so. We called our insurance to have them cover the deer damage and they told us he is on his own under his insurance as it was not our fault a deer hit his vehicle. Once he lied to his insurance they denied the claim, therefor we will not be doing anything more either. When someone shows up to our shop threatening us with a gun on his hip we stop doing business with them. Thank youCustomer response
04/30/2024
Complaint: ********
I am rejecting this response because:
I'm done doing this back and forth.. bottom line is this shop lied about repair while charging and returned my car in worse condition both mechanically and physically. How they think they can crash my car and walk away from over 7k in damages is beyond me..
Sincerely,
******** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.