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Complaint Details
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Initial Complaint
09/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid off the balance of $15,731.39 as I would not have been able to pay it off before the promotion period and would have a large interest rate hike. I sent a bank check on 8/18/23 and I recieved a statement from them dated 8/21/23 showing a balance of $232.54. I was told that this is the interest accurred on the loan. Is this legal? I have never had an experience like this before.Business response
09/29/2023
It is our desire at Security First Bank to give the best customer service possible. We also value the confidentiality and privacy of our customers' account information and therefore do not publish responses publicly. A bank representative will be in direct contact with the customer shortly to respond and resolve their issue.
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Contact Information
Business hours
Today,7:30 AM - 6:00 PM
MMonday | 7:30 AM - 6:00 PM |
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TTuesday | 7:30 AM - 6:00 PM |
WWednesday | 7:30 AM - 6:00 PM |
ThThursday | 7:30 AM - 6:00 PM |
FFriday | 7:30 AM - 6:00 PM |
SaSaturday | 8:30 AM - 12:30 PM |
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.