![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRogers House Bed & Breakfast
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On January 2, 2024 I made a reservation at Rogers Inn for the banker suite. There was 226.20 already paid up front from my credit card. On February 11th 2024. I called to confirm my reservation for the weekend of February 16th 2024. Whoever answer the phone told me that she had been trying to get a hold of me, which is not true because I have sent emails and my phone number and there has not been any response about my reservations. She kept insisting I could transfer to another bed and breakfast. I said no multiple times. I asked for a refund three times to my credit card. The person on the phone told me that she could only issue a business check and the money could not go back on my credit card. She stated that they had to close and there were some medical health concerns going on and after I went back and looked at the reviews this lady has been saying this to numerous people for at least the last year. How is this bed and breakfast still in business In Lincoln and just taking people's money and getting away with it?? I made this reservation a month and a half ago from my birthday weekend and not once have I received any confirmations or any updates about my reservations. I had to call to get the information about my reservation for my birthday weekend February 16th and now to be told that no I cannot do that and now I cannot get my money back in a timely manner?! Please help
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.