Business ProfileforHusker Bounce

I rented a water slide for the 4th of July for a neighborhood party on May 8. I rented it from 11am-6pm. On the 4th of July they weren’t there on time to set up so I called at 11:30 and they told me they had lots of deliveries but would be there. At 12:30 I called and he said yes you are on our waverly route someone will be there soon. At 1:30 I called back and they said you are the next stop. At 2:30 I called and they did not answer my phone call. I called from my husband’s phone and they answered. I discussed their policy about being late and what they were able to accommodate us with since they were 3 hours late. At 3:30 I called back and no one answered. Multiple other people tried to call and no one answered. At 4:30 my husband received a text saying they would not be able to fulfill our reservation for the water slide. I was lied to which seems like multiple times. I have since tried to call the phone number listed multiple times and no one will answer. Which I am guessing is a cell phone because it says mailbox is full and I’m not even able to leave a message.

We appreciate the feedback. We addressed the situation with our team and made corrections to mitigate situations like this in the future. I will address the two issues from what I understand to be the cause of the confusion and frustration. Issue 1) the delivery: July 4th is one of our busiest days. I understand the frustration and not getting something immediately when asked. We had 3 crews delivering on the 4th working trying to accommodate the 14 rentals scheduled for that day. We place the rentals in order in the most efficient way logistically. In town deliveries go out prior to the out of town deliveries as well. We deliver out of town as other companies decline to, just for the simple fact of not being profitable. 2) communication: fielding multie calls while we are on deliveries does not allow our team to be efficient but also is disrespectful and rude to the other rentals that need to go out. Calling over 100 times is excessive when there was no additional info to relay. We could not provide you with an exact time of delivery which was communicated on one of the calls in which we spoke. Calling that excessively would only force us to give you an answer which would manifest into us lying to you, which it clearly did. Lastly, when we are in the middle of setting up an inflatable it is not good business practice for several reason, which already have been addressed. Based on the reasons mentioned, It was determined that we could not meet the demands from Ms. G******** and terminated the rental so we could focus on the 13 other that were patiently waiting. All 13 other rentals were notified of their delivery status from the 1 phone phone call that was made in the morning. We are in business to satisfy our customers. Mrs. G********'s image she paints of Husker Bounce does not fall in line with the 13 other deliveries on July 4th. Mrs. G******** had all the information she needed, which was communicated to her on one of the several times she called, but chose to not accept. G******** then Called over 100 times which added undue stress to the 13 other customers by delaying their deliveries. As a business, we decided to terminate the rental, sent a refund and focused on the 13 other rentals that day.