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ComplaintsforMyMozo
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Father’s Day, we ordered food from a local restaurant, and paid through their website. When my son and I went to pick it up, we found an abandoned home with a sign on a paper stating that the restaurant would reopen in august at a proper location. This restaurant is owned/handled by myMOZO, and this company is refusing to refund my money for the purchase of food from their no -existent restaurant. It’s outrageous, actually.Business response
07/19/2023
Hello BBB Team,
We welcome you for reaching out to myMozo. We would like to notify you that we already had conversations with the customer and communicated on the status of charges where it is currently hold. As per details we have been notified restaurant was closed on the order was placed and customer has took the first step towards credit card company instead of myMozo for refund, which took back amount and holding currently. This customer has already claimed chargeback with her credit card company and credit card company took back that full amount from myMozo merchant therefor once customer filed the chargeback myMozo won't be responsible for refund or any amount of customer until we get credit back amount from credit card company. This is credit card company responsibility to make their customers aware with status on their request as they take months to solve the chargeback cases of their customer. As customer has claimed chargeback it is the loss of our partner out of the that amount as customer's credit card company charge amount to work on their process for their customers assistance therefore we always request customer for any transactions issue kindly contact myMozo.
We request the customer to contact her credit card company to get her full amount back and kindly assist this customer to approach the right platform for this transaction.
We appreciate you for understanding.
Regards,
myMozo TeamCustomer response
07/19/2023
********** ********
I am rejecting this response because: the credit card charged me because of mozo’s inane response to their inquiry. I am out the full amount, seem to have no recourse, and am appalled by the abject stupidity of the situation.Sincerely,
****** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.