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Find a Location

Launch Homebuyers has 1 locations, listed below.

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    Business ProfileforLaunch Homebuyers

    Home Buyers
    BBB accredited business

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/18/2019

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This is a real estate solutions company that specializes in buying houses and helping home owners transition from a property as easily as possible.

    Business Details

    Location of This Business
    1233 Arapahoe St STE 300, Lincoln, NE 68502-4548
    BBB File Opened:
    11/11/2019
    Years in Business:
    5
    Business Started:
    12/6/2018
    Business Incorporated:
    3/6/2020
    Accredited Since:
    11/18/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    11
    Alternate Business Name
    • RHBRREI, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    8:00 AM - 8:00 PM
    Su:
    8:00 AM - 8:00 PM
    Business Management
    • Heather Mercy, Business Development Manager
    Contact Information

    Customer Contact

    • Heather Mercy, Business Development Manager

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/11/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I entered into a contract with Launch Homebuyers on 9/26/2023 for them to purchase my house for $128,000. The house I was selling was in Sioux City, IA and I lived in Bellevue, NE so setting up a time when I could let them in the house for a walkthrough was challenging but we set a time for 10/7/2023. I drove the hour and a half to be there for the employee to walk through, however no one showed up. I tried calling the only contact number I had with ******** and it went straight to voicemail. I tried calling the number on their website, but it also went to ********* voicemail. I tried emailing the company and even sent a message to their ******** but got no reply. I waited a couple hours and left. They called on the way back to schedule another time for them to inspect the house. That occured on 10/10/2023. I heard nothing from the company and any attempts I made to reach out were ignored. On 10/22/2023 I contacted the email address of ******* (the owner) which was under his signature line on my contract. He apologized and said there was a financial meeting the next morning about it and he would have ******* call me. I waited until the end of the morning on the 23rd and I hadn't heard anything so I reached back out. I was told ******* would be calling me soon. He then called me and said they were rescinding their offer on my house. The contract was written in such a way that they can void it whenever they want. I didn't even get the $100 earnest money that was on the contract and I was out a month of mortgage payments, a month of work that could have been done on the house and a month of the house being on the market before winter which is a hard time to sell a house. Their business practices caused me immense hardship.
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jess K

    1 star

    05/23/2024

    They were supposed to help my mom get her house out of foreclosure, but instead it went to auction anyway. We called them the beginning of April 2024 with an auction date set for a month later and they spent that month giving her the run around. Heather was supposed to call a couple days after someone came to check out the house to talk details, but she never did. When she finally did speak to her, she expected the house to be moved out of in a few days even though they paid her nothing. She was told she had to sign this or that also, went back and forth with the mortgage company several times to get the buyout number for the second time, and kept trying to put pressure on her to get everything done before the auction date. After all that, one of the girls we worked with Bailee finally admitted they didn't have a buyer the day before the auction. She could've went elsewhere, but she already locked herself into their generic and sketchy contract sadly. There wasn't even enough time to sell with a real estate agent at that point after wasting time with these people. They didn't even properly communicate with each other to be on the same page with us. Unfortunately, she ended up with more money than what they were offering, but it came with a foreclosure. We talked to someone else who knows all about them, they are wholesalers that don't have the funds to buy houses as they say they do!! Don't trust these crooks!!!!

    Local BBB

    BBB of Midwest Plains

    BBB Reports On

    BBB reports on known marketplace practices.

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