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ComplaintsforEmbassy Suites Hotel
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Complaint Details
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Initial Complaint
10/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
When I got up in the morning after staying at the Embassy Suites Hilton in Lincoln Nebraska on 10/22/23, I had several bug bites on my neck and both triceps. I presented this problem to the clerk when I checked out but she just gave me a card to call the Rooms Operations Manager **** ****** after 3:00pm Lincoln time. I was extremely disappointed that it wasn't addressed immediately but I had a flight to catch so I couldn't stay to address the problem at that time. I called **** ****** at 402-474-1111 when I arrived home and he said he would do a room inspection and call me the next day 10/23/2023. I have yet to hear from **** ****** or anyone else from the Hotel. I didn't pay $1,029.22 for 2 nights just to get bitten repeatedly by bugs while I slept. I opened Case* ********* and the reply from ****** *. Corporate Guest Relations Specialist with Hilton Reservations and Customer Care said that they could not help me. It had to be addressed with the Hotel where I stayed. The Hotel has not followed through like they said they would. It has been a very irritating several days dealing with itchy bug bites. They are much better now and mostly gone but this is a stress in my life I didn't need. I would like to be refunded for my stay. $1,029.22 for 2 nights. The total was $1,042.72 but $13.50 of that were snacks that I do not need to be reimbursed for. I am attaching a copy of the Hotel Receipt and also the pictures of my bug bites. I have my Oregon Drivers License in each of the bug bite pictures for verification.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.