ComplaintsforWashington National Insurance
Insurance Services Office
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has charged me $62 for the last several months. I have had several family members ill and had deaths in the family so I was not diligent about checking thoroughly. Big mistake! I called this company and they claimed that I had a life insurance policy and even gave me, some random person‘s name with a policy number. I’ve never taken a policy out or even use this company. This is a complete scam! I contacted my bank to let them know as soon as I became aware of how often they were doing it.Business response
06/07/2024
Thank you for contacting us. Washington National Insurance is committed to providing the best possible customer service to its policyholders. We will contact the consumer directly to address their concerns, and inform them that they may share the response with you at their discretion.Business response
06/17/2024
Washington National Insurance Company
PO Box 1916
Carmel, IN 46082-1916
June 17, 2024
BBB Midwest Plains
11811 P Street
Omaha, NE 68137
RE: Washington National Insurance Company
Consumer: ********* ********
Case Number: ********
Dear BBB Midwest Plains:
This letter is in response to the correspondence received in our office on June 7, 2024. Thank you for allowing us the opportunity to address this matter.
In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we are communicating directly with *** ******** to address her concerns.
We are still researching your concerns; however, additional time is required for us to complete our review. A response will be provided directly to *** ******** within the next ten calendar days from the date of this correspondence.
We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at ###-###-####.
Sincerely,
***** ******
Sr. Consumer Relations Specialist
CNO Financial GroupInitial Complaint
05/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I called the company to cancel the policy . They refused . Finally they asked for me to send cancellation on a piece of paper signed. I sent the letter and signed. They recently sent a letter stating t(at I will continue to be billed . I would like my fees refunded. They have added fees and refused to cancel the policy.Business response
05/13/2024
Thank you for contacting us. Jackson is committed to providing the best possible customer service to its policyholders. We will contact the consumer directly to address their concerns, and inform them that they may share the response with you at their discretion.Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
My sister and I inherited a WN annuity from our mother who died in Jan 2023. Our mother made annual withdrawals from that annuity for several years before her death. Those withdrawals cleared the annuity of most of the taxable interest income that accumulated over the years. When WN prepared the 1099R they failed to recognize those withdrawals. So the 1099R which they issued overstated my taxable income and that of my sister by over ten thousand dollars. I notified in writing the third party administrator in Nashville TN and also the home office in Lincoln NE. Meanwhile our tax returns are due in about a month. We're waiting for a corrected 1099RBusiness response
03/12/2024
Thank you for contacting us. ******* is committed to providing the best possible customer service to its policyholders. We will contact the consumer directly to address their concerns, and inform them that they may share the response with you at their discretion.Business response
04/01/2024
Thank you for contacting us. ******* is committed to providing the best possible customer service to its policyholders. We will contact the consumer directly to address their concerns, and inform them that they may share the response with you at their discretion.Customer response
04/05/2024
* ********** ********
I am rejecting this response because: they have not responded to me about annuity policy ******** which my sister and I inherited from our mother.. They have in the past issued 3 forms 1099R for this annuity none of which are correct. I have explained to them what the correct numbers should be and how to calculate them
Sincerely,
**** ********Initial Complaint
02/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
After calling Washington National, I am being informed I made a policy account with an Agent named Sydney ******* and started paying for life insurance at the start of the year 2023 for $***** per month. I have no recollection of making any sort of appointment or call and have no evidence in my emails or mail of any correspondence with Washington National or Sydney *******, apart from the document they sent me to cancel my policy. I would like a refund of any amount that I have been charged towards Washington National.Business response
02/21/2023
Mr. *****, we would like to understand more about your situation and how we may be able to address your concerns. Please contact Washington National at ************ or visit us at www.myinsuranceservicing.com. Please include additional information regarding the contract in question (contract number, owner's date of birth and social security number), or other documentation that may help us to locate the contract in question. Upon receipt of this additional information, we will continue our review.Customer response
02/22/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried calling the number they provided, but was left on hold for 10+ minutes before simply leaving my callback number. And as for the website, I don't have any information to give them, the only form I have filled out with Washington National that I could supply is the cancellation form I made the first time I tried to get this settled by calling Washington National. * **** ******** *** ************ *****
*** **************** *****************************************Business response
02/27/2023
We apologize for any delays contacting our service center. Please call ************ or ************ and reference your policy number for assistance.Customer response
02/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Parker *****Initial Complaint
01/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I file a claim after I had surgery on my hand.When I bought this hospital indemnity I was told if I was seen in the hospital and being in a bed for a couple of hours that I will be paid ****$ one time per year. So I had to have surgery I was in the hospital fro 7am to around 5pm.Now I fill the claim they approve me ***$ not the ****$ because I wasn't admitted in the hospital.I told the lady who spoke to me what I was told when I bought this insurance her answer was for the person to sell the insurance they will say anything .Told me did you read the policy I said no because I trust in his word. For being laid too and being robbed , I want at least half of all the money I paid to them back ASAP. Hope they stop selling fake insurance.Customer response
02/15/2023
*********** ***********
* ******** **** ***** They cancel my policy,but the refund is not even half of what I paid monthly.I am still waiting for the call they where going to make.
*** **************** ************************************
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Customer Complaints Summary
8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.