Business ProfileforHusker Auto Group

I bought a vibration damper (aka crankshaft pulley) and the bolt that goes with it for my car back in early January. Because I was doing other repairs at the same time, I couldn't test the new pulley until about 3 months later. When I did so, I found that the new pulley had a defect because it would wobble when the car was running (in case you’re unfamiliar, this pulley spins directly off the engine so it spins the same speed as the engine). This is clearly a defect because two belts run on this pulley that power the other accessories (power steering, water pump, alternator, A/C compressor, etc.) and the wobbling will prematurely wear out the belts and could cause them to fail, possibly resulting in further damage to my car, and could potentially cause a collision if the power steering is suddenly lost or if the engine overheats. This was the original issue, and I reached out to the dealership from whom I had bought this, but only after several tries did I get through to them. The lady I spoke with sent me an email to which I could send videos showing the wobbling issue, which I then did. I never heard back from her or anyone else at the dealership, though I have tried many times through email and phone calls/voicemails. Attached below I have screenshots of all the emails, including the original purchase confirmation, as well as phone calls I made to them and the paper invoice that came with the package. (I don’t have the original return request because that was through a form on their website and I can’t access a copy/transcript of it.) I'd like this resolved as it seems they are trying to ignore me in hopes that I might give up because it is a rather expensive part I’m sure they don’t want to replace/refund. It is unacceptable that a business would ignore anyone, especially for almost 2 months now. I’d like to have a replacement pulley sent, as well as the bolt (which is one-time-use) so I can get my car running properly again.