ComplaintsforSid Dillon Nissan Hyundai Buick Lincoln

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new 2023 Hyundai ****** from Sid Dillon April 2023 I have had an ongoing issue with the GPS/Radio on the vehicle. I have had multiple issues with the service department not following through and not fixing issues or calling me back. I had a power train issue that they never called me to fix the part until I had to follow up twice about. I Called this week to speak to the GM regarding my continued issue with the issue with my vehicle and was told by a trusted sales person that the vehicle was probably a lemon and the best plan of action would be to trade out the 2023 for a 2024 and to lower the payment a bit. The same salesman sold me the original vehicle and understood the terms of my original loan. The salesman was off the next day the sales manager said you would have to put down $5500 or your payment would go up $100 because I will take $10,000 off of your purchase price. Not at all interested in making things right what so ever. The salesman absolutely knew the situation. The finance manager said he would follow the issue through to make it right. When I asked to make sure they weren't interested in making money off of the deal but just making this almost year long lemon right I was told a customer just walked in and I would be called back in a few minutes with no return call. Documentation provided. Complaint also provided to Hyundai USA

  Business response

  05/06/2024

  In speaking with my staff, we have made several attempts to get the vehicle in to get it looked at.  When we did, we realized what she is wanting the vehicle to do something it is NOT capable of doing.  When trying to explain this, we are told she knows how her vehicle works and doesn't need to be told.  She also, became upset when we did get it in to look at, that we let her know we would want the unit for most of the day to ensure proper diagnosis.  We did have a vehicle for her to drive, while we had hers.  We tried to trade her out of it, however, she does NOT want her payment to go up.  When she purchased this one, she carried over nearly $7,000 of inequity, so we are unable to keep her payments close to what she is currently paying.  We are more than happy to make her a deal that is unbelievably fair, but will not be able to get her current payments.  Even if we did, the unit would not do what she is requesting. 

  please let me know if there is anything i can do.  

  **** *****

  ************

  Customer response

  05/20/2024

  They put in a new radio in my vehicle and provided me a rental while it was in the shop.  It did not end up fixing the issue, as the issue occurred in the rental ****** as well so the knew it was a software issue across the board with this model of tuscons.  I am just exhausted in working with the dealership trying to resolve this issue.  any assistance the bbb can lend a hand with would be much appreciated.  I just want an operational vehicle .

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 23, 2024 me and my fiance had purchased a 2015 Chrysler Town and Country. The deal was to purchase the van for $10,000 and an extended warranty for $3500. We signed purchase contract and the financing was successful with ***** **** * ***** in Lincoln and a check of $1500 was given from me and my fiance to Sid Dillon. ******* ********* and **** ****** had informed me and my fiance that the van would have to go to service and given an inspection before they could release the vehicle to us. The inspection was to be done Monday and then we would figure out where to meet with the van as they said they would drive it halfway and meet us because we live 2 hours from the dealership. We agreed and left it at that. ******* called me on Monday and informed me that the service center did not have time for the inspection and that he would call me on Tuesday and let me know when it was done. Tuesday came and no one called. Me and my fiancé reached out to see what was going on with the van. We each got different stories each time. By the end of Tuesday we were informed that they were not going to sell us the van. After discussing with several different people and reaching out to the General manager **** ***** who did not return any of my calls and hung up on me the one time he answered the phone when I called; I was told they would overnight my down payment check to me on Wednesday. My fiancé reached out on Wednesday and was told that there could not be a check mailed overnight due to my check already being cashed and it would take 7 to 14 days for them to issue one to us. We argued that we needed that money sooner than that for a down payment for another vehicle and they are resisting on returning the money within the week. Any assistance in getting this issue resolved would be greatly appreciated.

  Business response

  03/28/2024

  I never spoke to the customer or was asked to call her.  I did know about the deal, as we found when the van went thru our inspection, that it has numerous past transmission failure codes stored.  After seeing this, our technician did a little more investigating and determined that the previous owner had been having issues with the transmission for some time, as they found a few different old receipts from other repair shops checking into it.  Also, the transmission fluid was smelling burnt.  My manager called the customer and informed them, we would not feel good selling the van to them, and we would refund their money and try to find another vehicle for them.  At this time, the customer became upset with my staff and told them they got duped.  Again, my manager tried explaining, that we value them as customers and dont want them to have issues with the vehicle.  they asked why we didnt just fix the unit, and manager explained, b/c of the cost of doing so with the high miles on it, we were just going to run it thru the sale.  Then the customer accused us of taking it back b/c we were selling it to someone else for a higher price.  We let them know we would never do such a thing, they did not seem happy.  will get the check going back to them, not sure who told them they could not have it, as I heard the conversation with my manager and the customer stating we would be getting the check back to them asap.  We did ask if they wanted to pick it up, to this the customer started screaming thru the phone that they live 2 hours away.  Manager then let them know we would mail it asap.  hope this helps.

   

  **** 

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2021 Nissan ****** went in for repair due to an accident I had earlier 2022 on the driver side. They called and told me on December 22nd that my car was fixed. I came and picked it up on December 22nd. There were no issues. The next day the car started acting funny and sending out sensor problems. I took the car back and they said they couldn't find anything wrong with the car. Three days later one of the sensors went off, made the car jolt into a curb, the car wasn't even doing 10 miles an hour. The ball joint on the passenger side car broke. They told me that they couldn't fix that under my warranty because there was a collision and that I needed to file a claim with my insurance. I called my insurance and explained what happened. They stated that Sid Dillion did something wrong and should be held responsible to fix my car. They can not produce evidence that I caused the ball joint to brake at 10 miles an hour.

  Business response

  02/08/2023

  Business Response /* (1000, 5, 2023/01/12) */ The customer brought the unit to our service department and stated the car's forward collision alert went off and forced her into a curb. the forward collision system has NO ability to steer the vehicle, will ONLY apply the brakes if you are going to hit something in front of you. We discussed with her it appeared that a curb had been hit, which is what caused the broken tie rod. She did not agree with that, said the car made her do it. That is why the repair cannot be covered under warranty. Nissan will not pay for a repair that is caused by ones driving. She can certainly submit that to her insurance, as the accident of hitting the curb is what caused the damage. Consumer Response /* (3000, 7, 2023/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please provide evidence that the tire rod didn't brake before hitting the curb. It was not the driving that caused that. Business Response /* (4000, 14, 2023/01/30) */ Unfortunately, we cannot provide evidence that the tie rod did not break before hitting the curb, however, it is very evident that something we hit very hard, causing damage to the vehicle. We reached out to Nissan, and their erringeering team, said there is ABSOLUTELY NO WAY the vehicle would steer the vehicle. Unfortunately, it appears to us the customer hit the curb and wants to find a reason as to why other than negligent driving. Nick

• Initial Complaint

  09/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The car was around $**** before I agreed to buy it. I had to put $*** down so they didn't show or sell it to anyone else. Then after agreeing to purchase with an extended warranty for a "************** more" paid another $**** on the vehicle in order to drive off the lot. A week after having the vehicle I made another $**** payment. I have issues with my key fobs not working properly, they sent to a dealership to fix and my key fob still doesn't work. Fast forward to june/July of 2021 and my van started having issues to start abd would randomly die while driving. I reached out to Sid Dillon ********** Lincoln and the financial person said they would cover for it to be diagnosed. I also talked with Lacey about the stuff I found stating the manufacturer knew of this problem and they had recalled another vehicle make for this same issue. Sid Dillon financial office person told me they wouldn't cover to fix this problem (the TIPM needed to be replaced). I asked why not as it is an electrical problem nothing to do with me. I also asked about the extended warranty and they said that wouldn't cover it either. I had to have a brand new battery put in as well as alternator. I managed to figure out a by pass but since it affects my fuel pump relay it can take 15 minutes to hour or more to start my van in the cold months. Fast forward to now and I owe still almost $**** on my vehicle and still have the problem and the only "solution" I have been offered is to go potentially trade my van in and get a new contract for a different vehicle.

  Business response

  10/24/2022

  Business Response /* (1000, 5, 2022/10/01) */ Customer purchased the ONLY van we could get approved and the only way we could get it approved is with the money down. it had 162k on it when they bought it and they had their mechanic inspect the vehicle prior to purchase. They were told on more than 1 occasion that it was being sold 100% as is. we are unable to warranty anything that age & mileage. We have not heard from the customers in over 6 months. We did take care of a diag fee for them. We try to make people happy, but unfortunately, that was the only unit that would work for their credit history, and their technician inspected it. any questions please let me know. Nick ************ Consumer Response /* (3000, 7, 2022/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Lacey sold the van with an extended warranty on it. I know for fact it had extended warranty as I just canceled it earlier this year and the extended warranty helped to slightly defray the cost when I had to replace the alternator. The whole fact that some how the vehicle's electrical problem wasn't covered by this extended warranty and it had been 6 months since purchase and Sid Dillon wouldn't help to fix it is a problem. Upon looking at other reviews of the vehicle I found that this was a problem with some of ******* vehicles. Knowing that I went through Sid Dillon expecting a business that stands by it's vehicles and supports those who go into business with them. Knowing that I didn't have the best credit and didn't have extra income to afford something different. I expected more from them instead of ending up feeling like I got a vehicle and am stuck with it and the dealership didn't even attempt to meet me halfway on fixing the issue or finding a better option. Is there anything else you are willing to do to help me? Business Response /* (4000, 9, 2022/10/03) */ vehicle was purchased on 2/26/21 with 162,772 a warranty was purchased along with the vehicle. Warranty was thru lien holder *****************, was strictly powertrain only. The customer DID in fact cancel this as well. We did not try to push customer toward this unit, it is the ONLY option we had in a van, that would work for their credit. The customer did bring unit in on 3/31/21 for check engine lite along with a few other concerns and we DID not charge customer at this time.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Nov 2021 we (my husband and I) bought a 2021 Nissan *****. Since owning the vehicle we have had it in the shop 3 times for an alignment. Each and every time they send us out the door without without an alignment sheet. Most recently approx. 500 miles ago we had an oil change and alignment in addition to tires rotated , again being told all is good. There was something leaking from the rear end come to find out it was the rear seal amongst other things. Took it back and told them this is not acceptable, the response was well we will trade your car for a new one you will have to pay an additional ** for it and we will handle the buy back process for you. Received a call today to pick up car which they said they did no repairs on. The car has set there since Friday, and the salesman told me they replaced a seal but service dept told us there were no issues found we will call you when your new car arrives. This is not acceptable and they are taking no accountability for the issues.

  Business response

  03/22/2022

  Business Response /* (1000, 5, 2022/02/16) */ We have tried to duplicate the issue each time it is in for service & have been unable to do so. We have made very minor adjustment to the alignment to ensure it is w/in factory specs. Road tested & could not duplicate any issue. The leak (cust says) is minor stains from lubricant from the factory, not a leak. We would gladly fix the vehicle IF it has any issues, we did not say we will trade you the customer said they do NOT want that vehicle anymore as they do not feel safe in it. Even, though, we asked for them to go for a ride with us to duplicate the concern & they declined. Customer is extremely **** to all of our employees when they are here for any interaction, cursing at them, and just being ****. Again, we would love to fix the vehicle if there is an issue, the alignment machine shows it is within specs for alignment. We have put quite a few miles on unit, trying to see if there is drivablity issue which none have shown up. It drives the same as other ****** we have? Again, we did NOT suggest them trading their vehicle, the customer suggested that to us. We were trying to make a customer happy

• Initial Complaint

  10/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently had my vehicle serviced at Sid Dillon Nissan in **********. They said they did a full diagnostic and said the issue was a control arm. I paid and a few days later it started making the noises again, small at first then louder and louder. So loud I don't feel safe driving my vehicle. I called and was told I have to pay again. My question is simply why do I have to pay another diagnostic fee, and repairs for the same issue? The situation was handled poorly by management. His side was he needs to pay his guys. He stated the vehicle had a lot of rust maybe that's causing the noise. Diagnosing the possible issue over the phone doesn't inspire my confidence in their ability to fix the issue. I won't pay more when the initial wasn't problem solved. Your issue paying your employees for poor work is not my responsibility. I've tried to speak to higher management. I've heard no response.

  Business response

  11/12/2021

  Business Response /* (1000, 8, 2021/11/01) */ spoke to customer, scheduled return to service did not charge customer to diagnose, found it was in need of front shocks, let customer know this, waiting on approval from customer to complete repairs Consumer Response /* (2000, 10, 2021/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Their report is inaccurate regarding waiting for repairs, they told us about the shocks, we never discussed setting up repairs with them. I'm glad the issue was finally taken care of but I am deeply disappointed in the effort I needed to put into this issue. It was a simple issue that was escalated to a their GM. Based on my conversation with the GM, diagnostic procedures were not followed, including testing the noise with the customer before and after the service. In addition, the GM also stated that I shouldn't not have been charged an additional diagnostic fee because my vehicle was coming back in for the same issue. The issue was fixed using 3 washers. 3 washers... They my vehicle needed front shocks, which was not causing the noise. I will be going to another mechanic to complete the repairs. I would not recommend this company for service or purchase. I purchased my vehicle from them, purchased their extended warranty and kept coming back for repairs and routine maintenance. They lost a customer over 3 washers. I truly don't feel this issue was solved to my satisfaction.

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