Customer ReviewsforSpreetail, LLC

My purchase with Spreetail was a months-long nightmare. I purchased one trash can from their Amazon store. After I placed my order, my order updated to 11 trash cans. I know the total cost when I placed the order, so this changed after the order was placed. I was also charged for all 11 trash cans (hundreds of dollars). I let the seller know, but they were shipped right away. They told me it was too late and to process it as a return once they arrive. I requested a return, but the seller didn't pay for shipping. The cost for me to ship them was hundreds of dollars. I contacted Amazon Support, who told the seller that they needed to provide pre-paid shipping (and they did). After shipping them back, a month passed with no word. I contacted the seller. They told me that the boxes never arrived at their warehouse. I still had the tracking numbers, which showed them arriving weeks prior. After showing that proof, their answer changed - they said I would receive a refund in 3-5 business days. Multiple weeks pass with no refund, and I contacted them again to ask for the refund to be processed. A partial refund then went through immediately, but it was only for about 60% of what I returned. When I asked why, I started to only get stock responses that "refunds take 3-5 business days to process". They were not acknowledging the question. Benefit of the doubt - I waited 5 business days, but nothing else came through. I contacted them again. Their answer to that was to claim that they already sent me a full refund a month prior and to check my bank statement. There was nothing. Amazon also had no record of that and my "Order Details" still reflected the 60% refund. I told them that - but no acknowledgement. Amazon got involved and told the seller that they needed to refund me within 48 hours. Four days later, still no refund. Amazon's Claims department got involved. I ultimately got my money back, but it was from Amazon directly - the seller never cooperated.

I apologize for any inconvenience caused by your recent experience. To address this, we have processed a full refund to your account. We understand the frustration this may have caused and take full responsibility. Your satisfaction is our top priority, and we are committed to learning from this experience to improve our services. 

I just bought a set of these storage boxes realizing I made an error buying the "wrong" type of storage boxes, so I had to return them. Little did I know, with all Amazon returns to go through UPS Store, I was charged $100 for ground shipping. I brought this up to Spreetail Customer Service. Here is their claim: Dec 18, 2023 5:11 PM Hello, Thank you for clarifying that you paid to return this item back to us on your own. As we're unable to refund more than the amount of money originally paid for the purchase, we aren't able to reimburse return shipping charges if an item was returned via a means other than the FedEx labels we're able to provide. Spreetail is happy to help you with any other questions that you may have. Thanks, Spreetail Customer Experience Team" Therefore, expect you will have to pay out of pocket to pay for UPS ground with a set of these boxes from the weight amount ending up to cost $99.00 to cover for the return shipment. The Seller should cover this, and with $89.00 to get a refund against $99.00, I technically do not see that as a refund. I will also post this on the internet for everyone to see. Unless Spreetail gives me my $100 to cover the shipping cost I paid out of my own pocket or credit card, then I will remove this review. Otherwise, I want everyone online to see it.

We regret to inform you that we are unable to reimburse the postage for the return of your order. We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused.
In order to make the return process as smooth and convenient as possible for you, we have taken proactive measures We were able to send a pre-paid label on 12/11/2023 that could have been used to return this item. I do apologize if this was missed. This means that you won't have to bear any additional costs for returning your order.

If you have any further questions or concerns regarding the return process or the free return label, please don't hesitate to reach out to our dedicated customer support team. They are available to assist you and provide any necessary guidance.
Once again, we apologize for any inconvenience caused by our inability to reimburse the postage. We value your understanding and appreciate your cooperation in this matter.