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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a new 40-gallon hot water heater installed by Biggerstaff on 3/02/2023. This water heater has not performed to my expectations from the time it was installed. It does not always provide hot water. The water may be warm, but not hot. I have opened faucets and allowed hot water to run for an extended amount of time to remove any air pockets. This process did not solve the problem. I had a new cartridge installed in the shower faucet. This did not solve the problem. A tech increased the heat setting on the hot water heater which didn't solve the problem. These are the remedies suggested by Biggerstaff. I have contacted ******, plumbing manager, on several occasions. I usually have to leave a voice mail as he is not available, but I frequently do not receive a return call. I sent a letter on 01/25/2024 and did not hear back from Biggerstaff. My last call to Biggerstaff was on 02/05/2024. I, once again, had to leave a voice message and have yet to hear back from ******. After spending over $1898.70 for the installation of a new hot water heater and other suggested repairs, I expected to have hot water whenever I needed it. This definitely is not the case, thus my dissatisfactionBusiness response
03/29/2024
****** has responded and resolved the issue on water heater with customer *** *** ***** on March 22, 2024 we installed a brand new gas water heater Bradford White brand - she has a new warranty on it also..
****** *********
Customer response
04/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.