![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJC Plus Plumbing, L.L.C.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired JC Plus Plumbing to install a posi-temp valve and some plumbing for our main level tub. **** was the plumber who came out and saldered the copper pipe with the valve. He completed the work. When we received our invoice, we were billed for a tub/shower faucet handle. **** didn't install any handle and we never ordered that part. After receiving the bill on 6/18/2021, we emailed back on 7/7/2021 staying that we noticed the billing error and requested it be taken off the bill. We didn't receive a reply so we called the office and left multiple voicemails. We ended up paying the online QuickBooks invoice minus the part. On 7/11/2021, we received a follow up bill for the handle and again we emailed and called stating that we never had this work done. There was no handle installed on our tub. We assumed it was resolved because we never heard back from them again. On 2/13/2024, we missed a call from ***** saying she was with JC Plus Plumbing collections department and that we had an outstanding bill from 2021 and then she asked for payment over the phone or via check. They called again on 2/19/2024 and on 2/20/2024, we returned the call but no one answered. We left a voicemail. On 2/21/2024, we received another voicemail at 4:06 pm from **** at JB Plus Plumbing asking why we had an outstanding bill from over 2 years ago and asking like he didn't know why we didn't pay it even though we have several emails receipts trying to resolve the issue with them. Then almost immediately after that we received an email stating that they are going to take us to small claims court if we "can't support your beliefs." We have been trying to get in touch with them and every time stating the error. We will call again in the morning but this is now becoming a time consuming effort due to their lack of customer service and threatening language.Business response
03/19/2024
We wrote this off 2/22/24. We don't know what happened. Our phone number is ************ our email address is *********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.