ComplaintsforMark's Plumbing

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Around the end of February , I used my ******** **** ****** warranty, and Mark's Plumbing agreed to fix my main pipe which was blocked. I had gotten PRE-APPROVAL from *** warranty to get assistance. In May, I canceled my *** warranty. On May 30th I receive a bill from Mark's Plumbing- with service dared April 19th and that i am to pay Mark's Plumbing ****** and then i submit to ******** **** ******. !!! First off- 4 months later I get a bill! 2nd- it was their responsibility to submit to *** which at time of service they agreed. 3rd- 4 months later I cannot submit 4th- no service was done in April This is their responsibility 5th - they want me to pay immediately and of I don't their are late fees!

  Business response

  06/06/2023

  Sarah,

   

  I'd recommend you touching base with the Home insurance provider.  We completed the job and sent the the bill to the home insurance company & no one responded, we sent a second notice with no response.  We called them and they informed us this bill was your responsibility.  While I agree this is late arriving to you, we follow procedures and did so.  Hopefully you can work this out with them otherwise this unfortunately is the homeowners responsibility.

   

  Respectfully, 

  Mark's Plumbing

  Customer response

  06/06/2023

  The business agreed to accept the ***. It is their responsibility to turn it in.  When I contacted ***- Mark's Plumbing provided an incorrect service date.  Mark's Plumbing waited SERVERAL months to fully to *** and provided a false service date. I wasn't even home during that time to call for assistance nor let someone in.  With falsifying information, highly probable Mark's Plumbing never submitted the claim in time and thus didn't get paid.  That is on the business not me.  I followed protocol and followed procedures of ***.  *** never asks the client to pay and then submit, that is not their policy.  

  Customer response

  06/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: the date of service is false. The Mark's Plumbing did not provide service on that date.  MARKS Plumbing falsified the date of service to *** as well.  I was out of town on the date that Mark's Plumbing states and would be impossible to have my home worked on.    I am not responsible for Mark's Plumbing  issues with their book keeping and inaccurate billing.  MARKS Plumbing falsified their record and waited 4 months to try to get payment from ***, which the issue and responsibilities falls on Mark's Plumbing not me!!

  
  Sincerely,
  
  Sarah ******

  Business response

  06/12/2023

  I've contacted the Home Insurance company.  Sarah will call them and authorize the job, she in turn will pay me for the job.  The Home insurance company will reimburse her when they receive the confirmation.  So none of this was falsified and job was completed as requested.  

   

  Respectfully,

   

  Mark's Plumbing

  Customer response

  06/13/2023

  The plumbing job was  done over a year ago.  Mark's Plumbing sent the bill a year later!

  Mark's Plumbing was to contact *** after being at my house a year ago to give information to *** and get information from ***. 

  Mark's Plumbing said they called ***  & I'm to pay him and said I needed to call. I called***, they don't have record of that call, they are still needing approval information required by Mark's Plumbing and nothing has been taken care of. 

  Mark's Plumbing failed to get approval and now a year later wants me to pay when they are the ones who dropped the ball. Mark's Plumbing lied/falsified about getting approval on their end and didn't do it at all. ISSUE STILL NOT RESOLVED 

  Business response

  06/13/2023

  Sarah

  I'm confused?  When we last spoke, you said that ******** **** ****** needed the invoice.  I provided you with that information and the technician Gee (************).  They needed you to provide them with authorization and they will reimburse you after you paid me.  Please call me so we can get this resolved.

   

  Respectfully

  Mark's Plumbing.

  Customer response

  06/16/2023

  That is NOT what Mark's Plumbing told me on the phone when I called to resolve. Mark's Plumbing told me I needed to call ***- which I did. When I initially called for assistance in April 2022, *** approved me to get my own plumber and to give the plumber the info and to tell them THE PLUMBER was to call *** for that- not me( because I had already done my part). Mark's Plumbing did not do their part and now a year later Mark's Plumbing is stating I need to pay because they failed to follow *** procedures.  

  I Called *** June 2023- due to Mark's Plumbing stating I needed to call for approval.  He gave me the above info....which I PROVIDED to ***, it did not help at all.   *** did NOT tell me I needed to pay first.  They need contacted by Mark's Plumbing. On June 7, 2023 I spoke with Maria at ***.  They told me to send a copy of the invoice,  which I emailed that day.   *** has replied several times to me needing info from Mark's Plumbing and I have given *** their email and phone number. MARKS PLUMBING is stating I pay them and then I get reimbursed, which is NOT what I told Mark's Plumbing nor agreed to since the issue was on the failure of Mark's Plumbing AND *** told me THE PAYMENT ISN'T OWED BY ME BUT FROM *** TO MARKS PLUMBING.  I told Mark's Plumbing that and once again they are twisting what was said

   

• Initial Complaint

  04/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted this merchant to do a few plumbing projects in my home. I needed a toilet unplugged, bathroom drain replaced, a toilet leak fixed, all of which are fine, and a bathroom faucet replaced, which is the issue. I purchased a faucet from ******. The tech came on 12.28.22. I was working and my mother signed off that the jobs were done. Later that night I walked into my bathroom and water was running out from under the sink where the faucet was installed. I called them that night and he said to put a bucket under it and wait until tomorrow. The guy came back on 12.29.22 and said there was nothing wrong with it and therefore nothing to fix. The leaks continued. Merchant said they came back out on 12.30.22, which they did not. * *** ** ***** ******* **** *** *** no one was at my home. * *** ** *** ******** *** ******* **** **********  When the tech was here 12.28.22 he spent half of his time playing with my puppy. not working! I am not going to pay for hours of puppy snuggles when he was not completing his job. Also while he was here that day, he had at least one phone call I overhead. It seemed his boss called to ask him what was taking so long. He explained that he couldn't get the hot water side connected properly and was fighting with it. ***** ******* **** ** ******** the leaking was still continuing. I contacted another plumber in town to get a second opinion. They stated that the factory seal was broken on the hot water side. It seems as though he got in a hurry and did something to break the factory seal. I have emailed and tried to call the merchant to no resolve. I have also had my mother attempt to call him with no response. My mother is involved bc she was here during the repair and is a witness to what has transpired. she also signed off that the work was complete. I am asking that he write off my bill as I now have to rebuy a faucet at $*** bc his worker broke it. Most I am willing to pay for the $** service call.

  Business response

  05/12/2023

  Nicole

   

  Thank you for your review.  All feedback is important to us and we're sorry to hear you've had such a frustrating experience.

  As you can hopefully see from our other reviews, we aim high to go above and beyond the norm.  Keeping our customers happy is our number one priority.  Looking at your situation we've gone to your house 4 times.  I've sent my master plumber to your house twice with no leaking and no issues.  I've addressed with my team playing with pets and speaking on the phone while at a customers houses.  Once again I appreciate your feedback and will provide this type of feedback to my entire team.  Our team can learn from this experience to ensure a better experience for our customers.

   

  Best regards,

   

  Mark's Plumbing

  Customer response

  05/15/2023

  You have not been to my house 4 times. On Dec 30 * *** ***** ******* *** there was absolutely no one at my house to let you in.  ** *** **** *** ******** ******* * **** ****** ******* ******  Also, if your “master plumber”can’t see the bucket full of water sitting under the pipes I’m not sure what to tell you. There is a leak going on.  You can address the issues with your team all you want but I am not going to being the Guinea pig and bear the cost for them messing around l, breaking my faucet, and therefore costing more more money.  I have since had to pay $*** for a new faucet and an addition $*** to have it installed.  Also, none of your service visits were signed off on by me.  The information you provided to me is not my signature.  ** *** **** ** *** ******* ******* **** * *** ** ******* ** *** ** **** ******* ******  *** ******** ************* ** ******* ** **** ******* *******  A letter from the other plumber I had to use?   What proof do you need to see that you’re in the wrong here?  

  Business response

  05/15/2023

  Nicole ******
  Residential
   **** ********* **** ******* ******** *** *****
  
  

   

  Invoices
  4
  Collect Payment
  
  
  
  
  
  
  Invoice #
  Invoice Date
  Invoice Due Date
  Invoice Total Invoice Balance Batch #
  
  
  
  
  
  
  
  ******** 01/06/2023 01/06/2023 $0.00 $0.00 ***
  ******** 12/30/2022 12/30/2022 $0.00 $0.00 ***
  ******** 12/29/2022 12/29/2022 $0.00 $0.00 ***
  ******** 12/28/2022 12/28/2022 $****** $****** ***

  Customer response

  05/16/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I have reviewed the documents provided.  None of these are signed by me either.  claim on 1.6, I have no idea who GB is.  I have not had any issues with the pop up stopper thing and have never called about it.  I also do not recall anyone at my house on this day.  * *** **** ********** **** ******* *** no one from your company was here.  The stopper has never been an issue.   On 12.30, you were not at my home.  * **** ******** *** *********** ** ******** **** ** ********* ** ***** **** * *** ************ ***** *** *****.  My mother was with me the whole time and she is the only other adult that would be in my home.  ** ******* **** *** ******** ** * ** ** ***** ** ** *** *** **** *****  ** ******** **** **** * ***** **** *********  There is no way your company was at my home to do any work.  

  none of your documents refute the fact that your "master plumber"  damaged my faucet and caused the leak.  I ultimately had to purchase a new faucet and have it installed.  I have attached a letter from the other plumber as proof that your installation was faulty and you damaged the faucet.  

  you are providing documents that are incorrect (dates you were here) and I can prove them wrong.  You are stating you did work that was never requested (the pop up thing).  You were at my home on 12.28 and 12.29.  I have witnesses to prove this as well.  Please provide me proof that your "master plumber" didn't damage my faucet, rendering it unusable.  This is the same plumber that can't see a leak when there is a bucket of water sitting under the sink.  

  
  Sincerely,
  
  Nicole ******

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