Business ProfileforMemoryStitch

Purchased go big electric accuquilt and a die at 10 am 1/30/2024. They immediately put a pre auth charge on my bank account. That's all fine. It still has not shown up under my orders and has not shown up as being shipped. I called today and they told me it can take up to 48 hours to "review" a charge. I asked why my first purchase at 10 am is still being reviewed but my 2nd purchase at 350 pm was not and has shipped. They told me they couldn't tell me. I said where on the site or email confirm does it say there is an additional waiting period of 24-48 hours. They told me that it wasn't advertised. I want to know why this is not advertised. They told me it just falls under shipping. Shipping is not pre authorization or a review of the purchase. They refuse to provide me with any information pertaining to a place to send a certified letter to complain about this. I'm supposed to send a support ticket to have my complaint sent to a department. I want them to update their information to make aware consumers who see a pre authorization charge (charge) on their card but don't see order history. Or at the least of why the first purchase is under review but they allowed a second purchase to go through simply because it was of lesser dollar amount 800 vs 200. The first purchase was 1/30/2024 at 10 am the second purchase was 1/30/2024 just before 4 pm. Same day but they let the lesser charge move through. I would be cautious. Their review department seems to let your card get charged even if your first purchase is under review for "fraud".