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ComplaintsforTag Ink & Thread
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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed a bulk order of a variety of team gear. The gear has shrunk more than a normal amount after 1 wash. I requested assistance from the company directly. Nigel from the company has refused to resolve the problem with his faulty items.Business response
03/20/2023
Order was placed well over 3 months (november 2022) ago and we've had over 4000 orders from each month November and December and she's the only person that had a problem with goods shrinking. She's had the order for over 3 months and has just now reached out to use demanding a refund or replacing the entire order. I've explain her options and she wasn't satisfied. I offered to replace her items at half price, but that wasn't good enough. I've explained that if you ran into the same situation with a ******** or larger retailer, she wouldn't be able to return anything after 3 months either. I'm waiting to hear back from her.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.